We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Condominiums

Surf Master by the Sea - Garden City Realty, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Condominiums.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Mike H

    Date: 11/02/2022

    We have sent an e-mail twice to Garden City Realty requesting a settlement for a stay @ Surf Master by the Sea that we had to cancel due to no elevator service. We requested in our e-mail that they consider an alternative settlement action. They have not responded to ** at all. We had reservations at Surf Master. The hurricane made it impossible to get to the complex the first 2 days. The third day we were able to drive into the complex which at that time we were told we could get in our rental with no access to beach and no elevators to our 8th floor rental. We are both 69 years of age, my wife has COPD and I get injections in both knees for arthritis & had a previous heart attack, so it would be impossible for ** to access our 8th floor condo without elevators. We were told that we would not get any refund if we canceled however, at that time we had no choice but to cancel because of health reasons - we felt the risk would be too great. We have rented from Surf Master 10 or 11 times since 2014 and feel that we should have been given a chance to change our rental to another date instead of losing our rental fee. We were contacted about 2 1/2 hours after we had started back home and notified that you all were refunding us $336.00 and that would be all that could be done at that time. We don't feel this was a fair settlement considering they were not able to supply us with one important access to your condos - the elevators. We have totally enjoyed our visits to Garden City and Surf Master over the years and would hate to have to find another complex or state to spend our vacations. Due to our health issues and you all not being able to fulfill part of the complex's amenities - the elevators- we feel we should have been handled a little more fairly. I would be happy with some loss on this but not $1,100.00 because we can't walk eight flights of stair.

Surf Master by the Sea - Garden City Realty, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.