Complaints

This profile includes complaints for Quality Air & Insulation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quality Air & Insulation

  380 Di Cindy Ln Murrells Inlet, SC 29576-7708

  
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  Quality Air & Insulation

  PO Box 30684 Myrtle Beach, SC 29588-0012

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC unit went out so I contacted my warranty company Choice Home Warranty and they sent Quality Air & Insulation out and I was told I would need a new unit. So on January 4, 2023 they installed a new unit and my portion after my insurance was $1,705.00. They sent me the attached receipt but no information on my new unit like make and model and nothing about the warranty. I have emailed them 4 times and have called and spoke to them twice and I still have not gotten the information requested. I have been told by another company that the new unit needed to be registered in order for the warranty to be in effect. Quality Air told me it didn't need to be registered. I'm starting to feel like something is fishy and maybe I didn't get a brand new unit like I paid for.

  Business Response

  Date: 02/11/2023

  We have tried to contact you numerous times, your warranty company buys and orders your equipment, we cannot register equipment we didnt order , you have a 5 year manufacture warranty you have to get with your home warranty for registration, we our only responsible for the install , your warranty company provides. We would be glad to help you register your equipment, also your warranty company is suppose to provide you , your model and serial prior to purchase of your equipment but we will be glad to provide you that as well. Please let us know or contact us back , as we can help you register your equipment, thank you
  Owner , 

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