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Business Profile

Book Publishers

Covenant Books, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have paid covenant books to publish my book. they were paid ******** dollars for the package to publish my book. It went into the editing phase, but they kept messing up on the editing. Many times I have resubmitted my manuscript to the editing department and still there were mistakes and misspelled words. So, I asked *********************** for a refund. I received a text that I would get a refund in December 2022 but I have not received it. This dispute has been an on going issue and covenant books refuses to refund me. Here is the receipt.Merchant: Covenant Books ****************************************************** ** ************** Order Information Description:Order Number: P.O. Number:Customer ID: Invoice Number:Billing Information Shipping Information *********************** Payment Information Date/Time: 08-Feb-2022 09:03:48 PST Transaction ID: *********** Transaction Type: Authorization w/ Auto Capture Transaction Status: Captured/Pending Settlement Authorization Code: 65517P Payment Method: MasterCard XXXX7486 Shipping: **** Tax: **** Total: USD ******** Please, help me get back my refund, thank you ***************************. Here is the timeline Author(s): ****************************** Email address: ******************* Title: Empty Souls Living Beyond Your Grave Client No: ****** Download Timeline Current ******************* Publication Assistant:*********************** ******************************** ************ Paperback ISBN: 978-1-68526-842-8 Ebook ISBN: 978-1-68526-843-5 W9 Tax Form

    Customer Answer

    Date: 01/16/2023

    Thank you, but I have not heard back from them and they still owe me money. What can I do to resolve this. Is this company a scam?

    Business Response

    Date: 02/09/2023

    The author has decided to continue with the publication of her book.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i signed a contract 2 years ago for publishing a childrens story book called one by one the adventutres of teri-beri. i paid 4,000.00 to have thus book published and put out for sale by covenant publishers . the book was finalized in nov 2021 and a press release was made early 2022. I agree on the colors, the seasons, the characters sizes, etc. and the cover page, but there were only 2 illustrations for each story, one of the bear and 2nd page just characters standing. On two of the pages with in the story it was only a line of water nothing else. , Non of the illustrations fit the story.. The intnt when writing a childrens book pictures usually go with the stories.
    Besides that only 16 books were sold and i know for a fact my family members bought the books. Further more the books were suppose to sell at 15.95 per book but some printer co. took 13,00 per book to print and i got paid 3,00 im which i still have not got paid the 52,00 for the 16 books. FMMMhermore no sales supposedly sold in april. may. june and july and now august. my book never showed up in any ( new releases ) and no books are on bookshelves or in stores stock room with barnes and noble, amazon or walmart. They told me if anyone called for the book they could order it and it would be sent to them. This was not the contract info. agreemen.
    i sent a letter to mrs. denise h***** but the only thing i got back this telling me nt contract was over and a fee for $96.00 to renew the publication for 2 more years. this fee was supposed to be 38.00 per year. i would like my $4,000,00 returned since i feel covenant books has not lived up to their contract.

    i remain **** *********

    Business Response

    Date: 11/10/2022

    Business Response /* (1000, 8, 2022/08/25) */
    We are sorry to hear of your dissatisfaction with your book. You completed the illustration questionnaire, and We followed your instructions. Authors must approve the work before we move to the next stage, I checked our records, and you approved each stage. I will be happy to contact you to discuss this further.

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