Complaints

This profile includes complaints for Contract Exteriors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Contract Exteriors

  124 Elk Dr Murrells Inlet, SC 29576

  
• 

  Contract Exteriors

  461 Jessen Ln STE G Charleston, SC 29492

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My driveway at my new home was extended 1 week before Contract Exteriors' materials were delivered. The concrete company presented me with a letter stating the driveway was extended/repaired and had no defects before the delivery of the materials. The owner of the ******** company said that if necessary, they are willing to go to court to testify. The delivery of the materials was not needed or used in the area where the damage to the driveway is located. I did not agree to damage to any parts of my property. Furthermore, your contractor delivered the materials using a forklift and delivered them to the wrong area. The installers from your company carried the materials from the front of my home to the rear and left side of my home by hand. All deliveries to the homes in my neighborhood that are transported by truck, the trucks park on the street/road and carry deliveries onto our properties. I paid Contract Exteriors company over $16,000, sixteen thousand dollars, and expected my property not to be damaged. The explanation for damaging my property is not covered by the agreement. Furthermore, the agreement states that damages to the driveway caused by the dumpster Contract Exteriors is not liable. There is nothing about a forklift in the contract. The contract agreement that I have shows a license with 10/31/2024 expiration date.The damage was caused by negligence, and the destruction to my property had nothing to do with what Contract Exteriors was contracted for. The original contract was for siding on the left side of my house and a screen porch in the back of my house. The damage to the front driveway was not included in your written agreement and should not have been used or damaged. I have a video recording from my Ring, which shows the Forklift in the damaged area.I've received two estimates for repairing my driveway, and they are both over $4000.00. Contract Exterior refuses to take ownership and states the contract holds them harmless of any damages.

  

  Business Response

  Date: 04/25/2025

  In response to complaint ********, the pictures ( and video) previously provided to us do not show the forklift ever driving over the actual areas the customer is alleging to be damaged.  Furthermore, the customer did, on two separate occasions sign off on contract.  While we try incredibly hard to not ever damage a customer's property, we are not responsible for cracked , stained or damaged driveways.  Please see the contract verbiage below : 
  

  2. Contract Exteriors may provide a container for the disposal of building materials, as well as a Porta-
  ****, depending on the type of project. We will need to locate and prepare a convenient place for these
  items. If the location selected is your driveway or yard, we will do our best to protect these areas.
  However, Contract Exteriors will not be held responsible for damage to your driveway or yard (this
  includes scratching your driveway, cracking, staining, dead grass, missing mulch/stone, etc).
  

  We can not ever know the quality of the concrete we are delivering too, so we can not guarantee its stability.  The full contract is written in a way to protect BOTH the company and the homeowner, so we can fairly do business with one another.  
  
  

  
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman for contract exteriors said if I paid part of the bill for siding then I would not be charged interest if paid in full by a year's time. I had to pay up front a certain amount as soon as I said ok for the siding job.I had been contacted prior to this salesman by another of theirs but he left the company so this salesman was using other persons paperwork. Well I gave him a cashiers check for7495.35. They sent someone to look the job over to make sure I guess they knew what it looked like. Then salesman came back a few days later and said she didn't put on what all they were doing and that there were changes and that it was going to cost more but instead of stripping old vinyl Siding and wood shingles off they were just taking of vinyl and putting fan fold under vinyl but was costing more. He knew I would not go over a certain amount or I wasn't doing it. Now he already had a lot of my money and wasn't doing what he and I agreed to

  

  Business Response

  Date: 01/11/2024

  We have been in contact with *************************** regarding the miscommunication surrounding her project, and have already agreed to cancel her project with a full refund. 

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21115446
  
  I am rejecting this response because:
  

  I was wondering what should the timeline be to receive the refund which amounted to $7405.35

   
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 02/05/2024

  Hello,

  We will be refunding the customer's money, as previously stated. Our standard procedure is to refund within the 30 days notice of the cancellation. We received the notice on January 10, **** and will be mailing the refund check to her next week, within the 30 day window.

  Thank you,

  *******

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract 3/2022. They stopped work and failed to complete contract as agreed. After 3 failed Town of ****** ***** building inspection code reports and finding substandard materials and applications, we have spent close to 50% of the rework, repair damage to date. The value of the contract is $117,000. We tried to be amicable about this situation, however, they are failing to meet our expectations to resolve. They had unsupervised crews, failed to adhere to strucutural engineer's plans and have failed to compensate us fairly. This complaint is to assure they are marked for breaking contract, failing to build to code and overall intention to defraud of us of funds that they received in cash. We must let every conusmer know what they are dealing with before they are taken as we have been.

  

  Business Response

  Date: 09/07/2023

  While we thank you for your review, most of these statements are either completely fictional, or in the least mis-leasding.  The work was only stopped at the request of the homeowner, while we were still working on the project.  There were not 3 failed inspections, in fact, some of the "inspections" were called in by the homeowner not the company and done before all the corrective work was done.  The value of the signed contracts was $139,803, not $117,000. The customer has only paid this second amount, claiming that they have paid in full.  The compensation that was offered to the customer included full and total credit for all repairs, which were done by the contractor of the customer's choosing, after we were asked to leave the project.  In no way did we break the contract or attempt to defraud the customer.  We have in fact been in constant communication with them, and they have rejected our offer of paying them for all the costs of the repairs. All evidence of these actions by the company to fulfill this contract  has been uploaded to the BBB website for review.   
  
  

  Customer Answer

  Date: 09/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They are delusional and needing psychiatric work! Yes, with an additional AWO order for subsiding brought the contract to $139k. We settled at $117k with items that they failed to address on a punch list. We will pursue other means to address all damages incurred due to their blatant incompetence and non-compliance to building codes. 

  **** *****, their last project leader (He was #4 of 4 different ones, three of them prior to him quit), stated "We will not install spiral stairs as they are not a part of the contract. Although their prior project leader agreed to install and submitted to the town the new revised spiral staircase plans to install under our the permit #20220796. Interesting that the prior leader quit soon after. **** went on to advise in order to continue we needed to pay them another $30,000 dollars to complete the project. It's called extortion. At that point we did not want to deal with them anymore. We decided to come back to address this after 3 failed town inspection reports and the numerous major violations (See those reports and all files sent previously and on file with the BBB) Obviously, we paid for "crap work" and we are justified in this case. We do not want other consumers taken by them and need this reported, recorded, and their rating adjusted down as soon as possible.

  The only truth here is their purposeful blindness to their incompetent workmanship and damages caused by unsupervised crews that failed to follow code and their very own subcontracted (***** Consulting), structural engineer's structural plans.

  Please feel free to contact ***** *****, Chief Inspector of the Town of ****** ***** for an unbiased accounting of this situation. He was furious at the notched posts produced by them that reflected unsafe handrail systems that people could have fell through and severely injured or worse killed themselves. Finishing nails holding up staircase systems, was the tip of the iceberg. Thankfully we have unbiased inspectors in given towns to protect consumers that are not knowledgeable with building codes and requirements. We were new to building and remodeling and was taken for granted as such. Thankfully, the inspectors uncovered areas of great safety concern and had us address them. Now this business does not want to justifiably pay us back for the damages incurred and fixed by a more skilled, honest contractor to date. Siding will be assessed shortly to add to this saga.

  Have a great day and thanks for the update here! 

   

  Sincerely & thank you,
  

  
  
  ***** ****

   

  *** ******* ****

  

  Business Response

  Date: 09/07/2023

  Thank you for your response.  It is clear that we are at an impasse here. We seem to have a different set of facts. We have offered what is fair and reasonable, which is to pay for all the work done to complete the contract with numerous credits along the way.  Please feel free to contact the building inspector, as he will be deposed in future legal proceedings in this case. This matter will have to be handled legally.  
  
  

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  initial conversation was July 2022 - project began in November 2022 to date I have paid over $30,000 the project is not completed per our original conversation and the pillars on my deck are left uncovered. they were supposed to be covered in the same material as the handrails that surround them. toward the end of the project they stated they could paint the pillars for an additional $1900 or wrap in ****** board for around $7000 I refuse to submit final payment as the project remains incomplete. I am attaching some emails and pictures that further explain in greater detail.

  

  Business Response

  Date: 02/16/2023

  Contract Exteriors is in active communication with ****************** regarding this matter in hopes of coming to a reasonable resolution.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached complaint.

  

  Business Response

  Date: 09/26/2022

  We have been in communication with ***************** regarding the work on her home. In response to the numbered complaints she sent to BBB, please see our response to each below:
  1)If this is exterior rot, we have a signed AWO that we replaced it. If it is interior, we are not aware of it. 2)All replacement windows are ordered smaller than original windows to allow for proper shimming and fit due to not being able to see existing framing before installation. 3)The window contract states that interior trim and painting is not included. 4)We are unaware of the flashing issue. 5)We installed all new housewrap on the house and flashed all windows and doors. The missing screen has been on order since July 1, 2022 and will be installed as soon as it is received. 6)Gutters have been disposed of since Appril 14, 2022. 7)Supplier sent the wrong door, intially ***************** agreed to keep the French door in lieu of the sliding door. On August 19, 2022 when ****************** said she did want the sliding door, it was ordered on August 22, 2022. The estimated delivery date from the manufacturer for this door is 11/27/22. 8)The front door contract states that painting or staining is not included. The holes in the door are where the screws are that hold the door in place. The door needs to be caulked and painted.