Reviews

This profile includes reviews for Swift Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Swift Appliance

  5190 Highway 17 Ste 200A Murrells Inlet, SC 29576-5092

  
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  Swift Appliance

  1719 Highmarket Street Georgetown, SC 29440

  

Review Details

• Review fromJanice K

  Date: 08/23/2023

  5 stars
  We had been looking for a refrigerator for over a week with no success. We had actually purchased one from one of the larger home improvements stores on MB but the delivery service was the worst ever and we finally cancelled the order. That's when I called SWIFT APPLIANCE. ****** took my call within 15 minutes she emailed me a quote. We went down to Swift Appliance and Received the best customer. ****** was able to get us a refrigerator and a next day delivery The refrigerator was delivered and installed the next day Let me tell you we are well please. We can not thank you ENOUGH for everything you did for us. The Delivery Team that came out was amazing. **************** and ******* were awesome. Those guys arrived on time, they greeted us immediately. ***** wasted no time assessing the situation while ** and ******* began unloading the truck. They did what they needed to do, got the old fridge out and the new one in and installed, explained in detail things I needed to know concerning the new refrigerator from how it operates to how to keep it cleaned and maintained. I don't have enough words to thank you and your delivery guys.SWIFT APPLIANCE Store is awesome. You all have restored my faith in ******************* I would definitely, HIGHLY recommend SWIFT APPLIANCE Store to anyone looking to purchase any type of home appliances. I'm going to be an walking advertisement for you SWIFT APPLIANCE STORE ************************* Extremely Satisfied Customer

• Review fromVirginia P

  Date: 05/27/2023

  5 stars
  We have been dealing with ******* at Swift appliances for over two years. We were in the process of a building a new house with a VERY DIFFICULT builder and supply issues. ******* helped ** through this process. She is knowledgeable, and caring. She did her utmost to help ** avoid extra storage costs due to building delays. She worked with us, taking time to explain and advise. We spent $11,000 and have recently returned to spend another $4000. We are more than satisfied with our appliances. She provided personal guidance that the big box stores couldn't and was very close in price. Thanks to ******* and Swift for all you did.

• Review fromTricia M

  Date: 05/27/2023

  5 stars
  Washing machine broke. I called Swift appliances that afternoon and received a new washer the next morning. The delivery men were outstanding, called when 18 minutes away, removed and hauled my old washer away, connected the new washer and checked that it filled and emptied correctly. Extremely careful with moving the appliances not to damage the woodwork. *********** understood my request when I called and helped me pick out a washer, dryer on the phone. He also arranged for the delivery the following morning.Great experience.

• Review fromJill L

  Date: 05/12/2023

  5 stars
  Everyone there was very helpful and knowledgable. The process was very seamless and easy!

• Review fromTheresa G

  Date: 05/04/2023

  1 star

  Theresa G

  Date: 05/04/2023

  Went to Swift and purchased several appliances from ***. Never heard from *** unless I called or continuously emailed him to ask for an update. After nine months of not receiving a cooktop, I called again to check on where we were in line and when we would receive this product and he told me that he didnt realize it but the cooktop was actually no longer made. He put us down for a new cooktop (no longer matching our other appliances we purchased) but after an additional several months of not getting that, we asked for our money back and received it. This affected our family as our cooktop was broken and we waited a year and never received one. If you are spending 20k on appliances or even 1k, you should get follow up calls as well as regular communication on the products you purchased, or Swift shouldnt take your money! As a local, I would strongly not recommend this company.Pros:1. Nice showroom Cons:1. No communication unless you call or email 2. Shopping locally didnt help us as Swift is unable to get products in like big box stores and or stores in larger cities.4. You may wait a year or more for your appliances only for them to be discontinued.5. They take your money no problem but then they arent very helpful or responsive.
  

  Swift Appliance

  Date: 05/11/2023

  In response to the complaint by **************, Swift Appliance recognizes that communication to the customer could have been more diligent.  This is an issue that management is working on improving.  We appreciate ************** bringing this to our attention.
  To address the issue with the cooktop that we were unable to receive for the ***** residence, the situation was out of Swift Appliances control.  The unit was placed on order with the manufacturer when the customer placed the order with **********************.  Due to inability to receive certain parts, the manufacturer is having difficulty manufacturing all 36 gas cooktops.  Upon checking this unit again recently, management found that the unit still can not be acquired through the manufacturer or through any of the box stores.
  Management spoke to ************** to express their apologies and see if there was anything else that could be done to fix the issue.  Unfortunately, short of getting this unit installed for the customer (which is impossible) there is nothing else that could be done.  It is an unfortunate situation that Swift will strive to prevent in the future.