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Business Profile

Vacation Rentals

Bask Away

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Dee C

    Date: 06/13/2025

    We rented As Good As it Gets beach house in **************( the house is lovely) we asked to rent it again next year. we were told they would call us the following Monday ( June 2) . No Call . I sent a text and I was quoted a price of *********, they also stated that the normal price is 25, ****** ( I seriously doubt that they have ever gotten that price and it is b.s.) I responded that we would like to go forward with the booking and was told that they would create the booking .i never received the booking and received a text a few days later that the price was now ********* ( sorry we held it for 2 days and the ********* was only good for the 2 days ) Gosh if I could write the booking myself I would have.I then went to the manager of Bask Away, ******* **** ( who is one of the owners of As Good as it Gets , and that fact was not disclosed) she stated there was a miscommunication between the staff at Bask Away and the homeowners.She then stated that they recently increased rates for 2026 after realizing 2025 rates were significantly below market. ( really ? I was able to rent a beach front home w a five star rating and similar amenities for ****** for 2026 season?) she finally came back with an offer of ********* including their resort bundle or ****** not including the resort bundle . This was not acceptable as I had in writing the ********* price. I would like an apology for deceptive practices, one for not honoring the price quoted ( not my fault there was miscommunication between the home owner and Bask Away ( both of which she is an owner) I would also like to mention the chair and umbrella amenity ( it states in the house contract ) the chairs and umbrellas are taken down and set up daily , that is a lie as the entire week we were at ******** inlet there were chairs and umbrellas that were never removed ( county ordinance that they be removed) to protect the sea turtle nesting .

    Bask Away

    Date: 06/14/2025

    Dear Ms. **************** you for your feedback. **re genuinely sorry to hear that your experience with us left you feeling frustrated, and we appreciate the opportunity to respond and clarify a few important points.Chair and **************** BASK Away provides a daily beach chair and umbrella service for this home, which is managed by a member of our team. The service includes daily setup each morning and removal each evening, in accordance with county ordinances to protect nesting sea turtles. ** also have inspectors who check to ensure these services are carried out as expected. If any setup was missed or left out overnight, we wish it had been reported during your stay so we could have resolved it immediately.Reservation Communication and Rate Change ** understand your frustration regarding the updated pricing for your return stay. The initial rate quoted was based on outdated 2025 pricing. After a review of the market, the homeowner (*****) adjusted the 2026 rate to reflect current demand for this home. ***** makes all rate decisions for this home, and our role is to communicate those updates and work with our guests as best we can.When you requested to move forward, we held the dates for you for 48 hours while awaiting a response from *****, who was traveling for business. He responded within 24 hours with his decision, and we followed up right away with updated options, doing everything we could to accommodate you.While you questioned whether the rates quoted were realistic, we can confirm that this home regularly books at or near those figures during peak season due to its size, amenities, and beachfront location. If needed, we are happy to provide documentation of actual bookings to confirm this.Ownership Clarification ******* **** is a small shareholder in both BASK Away and the home As Good As It Gets, but she does not make pricing decisions. She became involved simply to help assist and clarify after you raised concerns with our team.Closing ** care deeply about our guests and always strive to provide clear, respectful communication. **re sorry this experience didnt meet your expectations and appreciate the opportunity to clarify the situation.BASK Away

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