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Business Profile

Arcade

The Track- Myrtle Beach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid roughly $300-400 Me and my wife have been going to this establishment for nearly 3 years. We know most of the people there and they know us. The issue first arrived last year me and my wife play a number of games and there's a certain amount of game we do play because 1. We are somewhat good at them and 2. They are fun. I met the owner of the Arcade and he told me and my wife that he knows we only play a certain amount of games because we win jackpots alot and he told us he has had youtubers come by and scam the place and he kind of implied we are scamming his business when not only does he have proof we are scamming him but me and my wife play some of the games because we are good at them. Shortly after he told us about the games we play we found the machines either shut off or "broken" for a while we thought nothing of it but after months go by I became suspicious that why are only the games we play "broken" or shut off? Then a while later I spoke to a couple workers and they didn't outright say they turn it off because of me and my wife but the girl said "they tell me to do things I don't agree with" something along those lines. I do not appreciate this business owner accusing me and my wife of scamming the Arcade and shutting the machines off that we enjoy playing. Unprofessional and rude.

    Customer Answer

    Date: 03/30/2023

    Yes it is.

The Track- Myrtle Beach is NOT a BBB Accredited Business.

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