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Business Profile

Breakfast

Eggs UP Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed with this restaurant for a total of $37.52 on March 31st, coinciding with Easter Sunday. Despite the restaurant's online ordering system being operational, accepting our order, and charging my card, upon my husband's arrival to pick up the order, he found the establishment closed with a sign on the door. Contacting the restaurant on Monday to request a refund resulted in encountering rudeness, though they reluctantly agreed to process it. However, days went by without any sign of the refund materializing. After speaking with the manager, who assured me that the matter was resolved and even provided a purported receipt, which failed to show any credit or refund to our card, we remained patient. Yet, over 10 days later, the refund remains elusive.Upon reaching out to the owner again today, we were met with indifference. His response essentially amounted to, "tough luck, should have contacted me directly." Despite having called the number provided, which was answered by the manager assuring us of resolution, both parties have failed to honor their word and refund our money for undelivered goods. This raises concerns that others may have encountered similar issues.

Eggs UP Grill is NOT a BBB Accredited Business.

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