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Business Profile

Cleaning Services

Mr Handyman of Myrtle Beach and the Grand Strand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had reached out to Mr. Handyman after having two faucets caulked down (that I had replaced myself) and one faucet replaced by Mr. Handyman. After returning home on 08/30 the sink that the repair man replaced the faucet on was leaking and I called that evening to leave a message about getting someone out to repair the leak. I gave my door code to allow the Handyman in because I was at work. I was told by the company that there would be no charge because it was within the 30 days of the service. The entire day went by and I got a text at 3:33 that afternoon, the tech got to my house at 9:32 in the morning, or was dispatched to my house at 9:32 in the morning according to my texts. I was told that my faucets had faulty plastic stoppers and all 3 sinks were serviced with new stoppers and I would be charged $55 for each one. I was not asked if this was ok while I was at work and in the past they had no problem calling me or me answering calls when I wasn't at the house. I only asked that the one sink be serviced but was under the impression that I would not be charged. My other sinks had no leaks so I don't believe that the 4 identical faucets I purchased had faulty plastic stoppers. I do not want to pay the now $198 that is being invoiced to me because again there was zero day of communication of parts pricing or the repairs being done in other areas in my home and was also not informed of the cost of the replacement parts to the sinks. They took out the entire plunger mechanism not just the faulty plastic piece. The cost would have been far lower if I would have gotten only the plastic piece repaired and that's not the case.

Mr Handyman of Myrtle Beach and the Grand Strand is NOT a BBB Accredited Business.

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