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Business Profile

Doughnuts

Dunkin Donuts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/12/25 11:27am Ordered drink at Dunkin. Arrived to pick up drink. Dunkin team member loosened the lid of the drink and it dumped all over me and inside my car. It ruined my clothes and my car seat covers and my car required professional cleaning. It made me late for my meeting that day. I reached out to the store/franchise as well as corporate. I was finally contacted by the store area manager 4 days later. No refund was offered. I want a refund, as the drink was dumped in me, not consumed. Furthermore I want compensation for my car seats being cleaned.

    Business Response

    Date: 02/11/2025

    ****************************, dba Dunkin' offered ****** a refund for the inconvenience she experienced during this visit.  We investigated the complaint and could find no evidence that the lid was not on the drink when she received it and she sped off from the drive through window.  We have reached out to her via phone (left a voicemail with no return call), texts and emails.  She was offered a refund at that time but would need to come to the store where she received the product for us to give her the refund due to how it was ordered.  She was told this but declined to do so.

    Customer Answer

    Date: 02/11/2025

     
    Complaint: 22906407

    I am rejecting this response because:

    NO REFUND WAS EVER OFFERED. 

    I WILL BE GETTING A REFUND. 

    YOUR COMPANY OWES ME AN APOLOGY. 

    NO. ONE. EVER REACHED OUT TO ME VIA PHONE CALL. EVER. STILL TO THIS DAY. PERIOD. 

    YOU WILL APOLOGIZE AND REFUND MY MONEY, OR I WILL SUE FOR THE COST OF THE DRINK, THE FOOD, MY TIME, MY CAT CLEANED, AND EMOTIONAL DAMAGES. 

    TRY ME,


    ****** ******

Dunkin Donuts is NOT a BBB Accredited Business.

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