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Business Profile

Health Club

Sky Fitness of Myrtle Beach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A phone call exchange with an unnamed employee offered a full refund for the March charge of $50 and the former charges of $20 monthly since March, as the employee said they had not been active/used my card to scan in at the gym since August. Furthermore, my credentials were removed from the Sky Fitness app, and I attempted to appeal to deactivate my membership online but was unaware it was still active until March when I was charged two times, $50 & $20, and had to contact my bank for the information of the origin of the charges. When calling regarding the matter on the first occasion, March 2, I was offered a refund of approximately $190-$210. Moreover, after following up by calling about a week later, a different girl on the phone took down my name and said that once they looked into matters, they would process/issue the refund. After calling a third time, ******, who identified herself as *********, claimed erroneous statements. She was extraordinarily combative and rude when speaking on the matter, often talking over me and with an extremely rude inflection and tone, with significant volume. She furthermore claimed that the incompetence of her employee's promises and adherence to the company policy was somehow my fault for talking. If any phone records or CCTV is on record, it would demonstrate the employee's word. ********* would give no details regarding the employee besides that she was a 16-year-old girl. It implied there was no settling the matter, no higher administration was available, and it played on the fact that no specific forum for a refund was filed. Despite the business not offering such a thing in person, besides promising the rebate in person and on the phone and lying about the processing of such an important transaction. She also claimed that she dismissed me because I canceled when I noticed the charges from March 1st and canceled the next day. After all, I thought it was an erroneous charge, as Im usually billed later.

Sky Fitness of Myrtle Beach is NOT a BBB Accredited Business.

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