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Business Profile

HOA

William Douglas Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to detail the gross incompetence of William Douglas Property Management. Our HOA entered into a contract on November 30, 2021 for bookkeeping and Property Management services.

    The Board of Directors have had to maintain a hands on approach to care and services as a result of poor communication and follow thru. This resulted in an improper renewal payment of insurance in January 2022. The board of directors had to contact the insurance company and WDPM to begin the process to return payment. In addition communication of HOA dues/ payments have been delayed as a result of miscommunication. Again board of directors had to intervene and trouble shoot. Contracted labor have had to be managed with communication and follow up for payment, because of missed payments by WDPM. Meetings have been scheduled and no call no show by property managers, to include miscommunication of emails and phone calls. Specifically, board of directors have requested information and follow up to rebid of insurance, and met with delays, excuses and no production of work. Communication with WDPM leadership (Jon O***** and Kayla S*****) has not changed the performance and experience. I'm fact Jon O***** made excuses and was dismissive. at the board of directors request a new property manager was put in place in May 2022. Issues and concerns still persist!!

    It is my opinion, therefore, that BBB should take steps to rectify this situation as I fear this is a systemic and likely occuring with others under the contract/services of WDPM.

    I look forward to hearing your response to address this.

    Business Response

    Date: 09/27/2022

    Business Response /* (1000, 5, 2022/07/26) */
    Ms. ********

    We attempted multiple times to mediate the issue with this board member, without success. We mutuality agreed to terminate our agreement.


    Regards,

    *** ******


    Consumer Response /* (2000, 7, 2022/07/27) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

William Douglas Management is NOT a BBB Accredited Business.

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