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Business Profile

Home Builders

Sands Companies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted to have a home built by sands building group more than 2 years ago. We have continuously be fighting with ti[he company to make thing right due to poor quality workmanship. This request id[s to be reimbursed for $2,430.00 owed for HDMI cables and IR kit never installed. We have asked for reimbursement numerous times with no response from sands.

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We closed on our home in ************* on 2/2/2022 after numerous delays. Items remained on the "punch list" to complete after closing. The majority of these items were never resolved. Per our builder agreement/contract we submitted a ********************* the time frame specified. Again the vast majority of these repairs remain unaddressed. Most significant is an electrical issue that could pose a fire risk that they have not been able to diagnose and resolve. They have no call, no showed for scheduled repairs countless times. Each of these occasions required one of us to stay at home from work in order to allow access for repairs that never happened. At this point, we have no confidence in the builder completing the work after 11 months of minimal action. We'd like to contract the completion of the work to a third party and have the expense covered by Sands ***************

    Customer Answer

    Date: 01/31/2023

    Received an email asking me to update. Repairs remain incomplete

Sands Companies is NOT a BBB Accredited Business.

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