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Business Profile

Insurance Broker

Don Pedro's Multiservicios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Broker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last year, I have continued to receive correspondence in the mail for this insurance company and for a policy of someone who is not myself or my husband who lives at my address. The name of the policy holder listed on the letters I receive is **** ****** ****** I called them first on 10/10/2024 to let them know they are sending this policy information to me, and not Mr. ****** They informed me to send these letters back and return to sender. I continued to do that for a month and had to call them again on 11/18/2024 and informed them whats going on and asked again to remove my address from this account as it is not ours. Afterwards, I have continued to receive these letters multiple times a week since this has begun and I call them after every single letter I get, yet nothing gets resolved. My husband called them last on 2/4/25 and informed them again that we have called several times and the woman on the phone said she would notify the member and stop all letters from coming to us. Today 2/28/25 we received yet another letter from this business with Mr. ***** name and policy information. We have tried everything we can go get them to stop sending us this person's letters, but they refuse to cease.

Don Pedro's Multiservicios is NOT a BBB Accredited Business.

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