Complaints

This profile includes complaints for Weed Man Myrtle Beach SC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Weed Man Myrtle Beach SC has 2 locations, listed below.

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  Weed Man Myrtle Beach SC

  1425 Enterprise Ave Ste 7 Myrtle Beach, SC 29577-6556

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  Weed Man Myrtle Beach SC

  721 Seaboard St Ste 8 Myrtle Beach, SC 29577-6520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 2022, I called to cancel my service, because I had conveyed my dissatisfaction with Dalton A*****, Branch Manager, on several occasions and seen no improvement. I was transferred to a representative named Lindsay, who badgered me to continue to work with them. I told her in no uncertain terms that I wanted to cancel my service immediately and be refunded for the services I had prepaid for, but not yet received. She assured me she would do as I asked. I had no confidence in her commitment to me, so I emailed Mr. A***** to document all this and also to detail the services and fees for which I expected to be refunded. I was astounded to receive an email from them on June 17th, stating that they had completed a granular fertilization that day, 3 days AFTER I canceled their services. I have sent follow up emails to David W*****, General Manager. He is refusing to issue me a refund for the June 17th fertilization and for a 6% discount I did not receive for an agreed upon list of services that I prepaid on February 18th.

  Business Response

  Date: 01/08/2023

  Business Response /* (1000, 14, 2022/10/12) */
  We certainly apologize if in any way they are less than delighted with our service and invite them to cal or stop by the office and we'll go though any concerns they have.
  
  
  Consumer Response /* (3000, 16, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They know exactly what I want, which is a refund of $79.97 per the email I had included in my complaint, and they refuse to issue the refund.
  
  
  Business Response /* (4000, 18, 2022/10/26) */
  ******,
  They did send you a refund but it was different than $79.97. I know the Office Manager went over the accounting with you in detail and you even asked me to verify it was correct which I personally did for you.
  
  While they did send the correct refund, I'll place a note in your account personally for a $100.00 credit you can use when you're ready to subscribe again. Willing to do this as both a token of good will and neighborly friendliness.
  
  
  Consumer Response /* (4200, 20, 2022/10/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  On 6/14 at 7:06PM I called and followed up by email to advise you that "I spoke with Lindsay today to sever my agreement with Weed Man effective immediately." Listen to the call recordings and you will hear that she finally said she would do as I asked. Despite that, you fertilized my lawn on 6/17...3 days LATER. On 9/21 I sent you email stating, "Please send me documentation that you provided to me as to how you apply the discounts and your requirement for advance notice required for termination. I do not recall receiving any such documentation." You never sent any such documentation. I rechecked my paperwork and the is nothing on either side of the documents that states discounts will not be applied until last service or any requirement to provide a minimum advance termination notice. I sent you another email on 8/10 detailing a revised credit due to me of $117.08 for the UNAUTHORIZED fertilization AND the promised discounts. You sent me a check for $37.71, which I have not cashed. So, you still owe me $79.37.
  
  
  Business Response /* (4000, 23, 2022/11/22) */
  ******,
  
  I am disappointed you continue to be upset but as I have stated before, I've personally reined the accounting and the company did correctly process the refund for you. I also personally sent you information on the breakdown of the account as well as how our season-long prepay discount works. Please also note that you did not fulfill the season either.
  
  The last service we performed for you was on 17 June and you phoned on 20 June stating you had to stop. The ladies promptly stoped your service immediately.
  
  In prior communication we also gave you a very generous credit to ensure there was nothing wrong moving forward.
  
  In brief ma'am, these guys do good work and upon your request I've made certain everything was handled properly for you. When I read your response, you are simply off on your dates and that is all.