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Business Profile

Marine Sales and Service

Coastal Marine

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a center console boat with a mercury verado outboard motor, which has an electric shifter. The shifter went bad so I contacted Coastal Marine. They assured me it would be fixed - months later I finally got them to return a call to get an update on the repairs. I was told it would be several more months b/c there was a big back order for the parts. I waited another month and they finally returned my call and I was told they had lost my phone number (the number is a business number - virtually impossible to lose) or they would have called me sooner to let me know the repairs were completed. I picked up the boat - paid a bill of over $2,200.00. When I placed the boat in service I discovered the repairs had not been made at all. I took the boat back to Coastal Marine and explained the did not fix the problem. Now - 2 months later they finally called me back and told me they haven't even looked at the boat yet and wouldn't get to it til this Friday or later. This boat should have been addressed immediately since the repair had been paid for and it was Coastal's fault the boat wasn't operational. I called and asked to speak to the manager in charge or the owner and was told someone would call me back. To-date I have not received a call. I want all my money back since NO REPAIR was ever completed.

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