Complaints

This profile includes complaints for The Sandbar Hotel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Sandbar Hotel

  1804 S Ocean Blvd Myrtle Beach, SC 29577-4634

• 

  The Sandbar Hotel

  1804 S Ocean Blvd Myrtle Beach, SC 29577-4695

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the front desk Reggie that total reimbursement would be given for the first and second night. First night we were given a room (told it was an upgrade) Across the highway ocean side. We find the room and it only has one bed. I immediately called front desk and they told me that is what my reservation was for. No sleep sheets were old and worn felt like laying on sand. The next morning after calling about 3 times were were told that they were trying to find a room to match my reservation. About 2-3 pm we were told our room was ready but we had to cross the highway again. I was given a ground level room and I complained that I did not feel safe and Reggie (front desk) told me there were no elevators. That was a lie. My accommodations called for a Suite with two queen size beds and a full kitchen. That night i was told they do not have full kitchens. My friend has terminal lung disease and is unable to go very far without oxygen. So we were unable to enjoy the beach because of the distance. The room was horrible no suite a stove and one bowl. The doors had such gaps that we could not keep down the fly population. Anything we asked for sheets, blankets, extra towels I had to go to the front desk request and then return to pick up. I took pictures to verify all my complaints. The manager Evan R******, told me he understood my frustration but did nothing. The elevator goes to the 4th floor. I was charged an additional 60 when i checked out and no one can explain that to me.

  Business Response

  Date: 01/08/2023

  Business Response /* (1000, 5, 2022/08/19) */
  The building that the guest booked and stayed in doesn't have an elevator. We do have an elevator for two of building but the third does not. We do have room that are ocean front and are given as long as that room type was booked or if they are open for an upgrade. We do not offer any housekeeping service as this is a hotel industry wide but offer to replenish any services that are needed.
  
  The hotel will refund the third party virtual card that was used to pay for the room in its entirety so the third party can in turn refund the full amount back to the guest.
  
  
  Consumer Response /* (2000, 7, 2022/08/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  
  
  Consumer Response /* (3000, 11, 2022/10/20) */
  Yes, please reopen case # XXXXXXXX. I need to know if they (Best Western) returned the total reimbursement to Bedsonline Booking. It has now been 3 months and I have not received any money.
  
  Thank You
  
  
  Business Response /* (4000, 13, 2022/10/24) */
  We have issued a refund to the credit card that was charged at the time of checkout. Please contact beds online as they are the people that have charged you. Please reachout to me as well and I can assist you.
  
  
  Consumer Response /* (4200, 15, 2022/10/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have spoke with Hangtown travel and they have not recieved any money. I need to know what the reimbursement total was and when it was sent.
  
  Also BW charged me a 60 fee on check out??? I have not been reimbursed for that amount and paid with my credit card.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2022, I arrived at the Best Western- Grand Strand Inn and Suite, location 1804 S Ocean Blvd, Myrtle Beach, SC XXXXX-XXXX, To check in. I checked in after 9pm. Received cards to go to room when I arrived at the room I immediately called the front desk because the room that I paid for was not the room advertised. I was told by the front desk to call the third party agent which was booking.com. I proceeded to call booking.com and roaches start crawling around in the room. I hung up gathered my things and headed back to the front desk and asked for a refund. The amount was $540.14 for a two night stay. I showed the pictures of the roaches in the room and I was told by the front desk staff sorry for the inconvenience and we will send the refund back to booking.com, and I would have to call booking.com to have them call the property to refund my money. I called booking.com spoke with Martina K @XXXXXXXXXX on August 2,2022 @ 10:35am and she stated she called the property and there was no answer. Martina K also stated she read the email and the Property refused my refund. Upon calling the property back I spoke with Reggie stated that he worked at the property for 12 years and the refund was sent back to booking.com. I can not seem to get my refund due to the constant untruth from both booking.com and the property. I have pictures of the room and the roaches. I have uploaded the advertised room and the the full size bed instead of queen size. I also send picture of the condition of the room. Not was I paid for.

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 5, 2022/08/03) */
  On 7/30/22 the hotel released a refund of $536.24 back to a card number ending in ***** I do believe this is a Booking.com virtual card and was used by Booking.com to pay for the room. Refunds generally take 5-7 business days to release back a card. Booking.com has been authorized to release a refund back.
  
  
  Consumer Response /* (2000, 7, 2022/08/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)