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Business Profile

Moving Companies

Move Myrtle Beach

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company to move us from **** ******** ***** ***** Myrtle Beach to **** ********* **** Myrtle Beach. They moved our entire household the end of July and carelessly put everything into the garage until our house could be moved into (new build). They returned the Friday before Labor Day to move us into the house. We have some broken items and some missing items and damaged items. We paid each move as it happened. We were told everything will be taken care of. The owner did come out a total of three or four times to try to rectify some of the damage, we are missing four bedpost finial's that destroys the value of the set as it is no longer made and we can't replace them. There are some one of a kind handmade decor items busted as some Christmas ornaments busted. There is a dent in the Stainless steel grill hood that he attempted to remove to no avail. There are other things involved that all total took 9 weeks for him to just say he was not responsible for anything. We allowed this guy and his crew to come search our house, and when we did find one missing item we promptly informed him. I know this does not explain everything but I will run out of characters. All we are looking for is a fair resolution to this matter, but he simply walked away. I am not sure how small claims court works here, as we are originally from Michigan. Thank you for any light you can shed on this matter His response to the missing bed items was that you can still sleep in it and missing and damaged are two different things.

    Business Response

    Date: 01/09/2023

    Business Response /* (1000, 10, 2022/12/19) */ Spoke with the business about the complaint. The business stated that he did in fact go to the consumer on multiple occasions in attempts to resolve the concerns. The business also stated that they made efforts to repair but did not see any reason for compensation since they have already make efforts for resolution.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company moved my household items from Columbia to their warehouse here until I could get into condo They moved items to condo Sep 28 Several items are missing I have given them a list I also asked for claim form but have not received Joel ignores my calls I need assistance

    Business Response

    Date: 01/22/2023

    Business Response /* (1000, 15, 2022/12/19) */ Spoke with the business about the complaint. The business stated that he did in fact go to the consumer on multiple occasions in attempts to resolve the concerns. The business also stated that they made efforts to repair but did not see any reason for compensation since they have already make efforts for resolution. Consumer Response /* (3000, 17, 2022/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The moving company broke a desk chair,which he did have repaired. Among the items I listed as lost were three glass shelves which he was not able to locate. I called him from a glass company's office and told him it would cost $100.12 to have new glass cur. He told me to do that and to send him a list of items which I did. Also when his men were packing I specifically told them Not to roll a leather desk mat as it would crack if they did so. When I was unpacking I found they had indeed rolled the desk mat and it cracked. I showed this to him. I restated that my bicycle helmet was lost along with a. Box of Stephen King hardback books. He has made no effort to resolve these items as well as the other missing items on my list. Plus he has blocked my number and will not communicate with me.

Move Myrtle Beach is NOT a BBB Accredited Business.

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