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Business Profile

Night Club

Crocodile Rocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Night Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and reserved a table for 6 as my siblings were coming into town to surprise my husband for his birthday. I was asked for my credit card and was told that since my husband and I are locals we would need to pay the $10pp cover charge when we arrived and that my card would only be charged once we arrived and checked in. I called at 7:15 pm the evening of our reservation, got a voice message. I left a detailed message canceling our reservation due to my family arriving later than expected due to 95 traffic from **. I received a phone call around 11pm from a man asking if we were still coming. I told him no and that I had left a message earlier. He said he would have the girl check the messages on Monday. My credit card was charged $60.00. I called and got the voicemail, left a message for a return call. No return call. I called a few times and no answer. I called again left a message that I wanted to make a reservation. I received a return call. I explained the situation and that nowhere on their website does it state canceled reservations or no shows would be charged. She said she would check into and call me back. It has been weeks, no return call.

    Business Response

    Date: 06/11/2024

    Re ID ******** *******************************

    We located the information related to the above complaint.  We followed up with a phone call to *********************, left a message as she was unavailable at the time of our call.  She returned our call and we apologized and explained that the person she had originally talked to was no longer with us but we could most definitely handle her request. We refunded her $60 on June 4, 2024 and she was happy with the resolution.

    Thank you,

    *********************

    Crocodile Rocks

Crocodile Rocks is NOT a BBB Accredited Business.

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