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Business Profile

Oil Changes

Take 5 oil change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During late may, I ************************************, brought my 2011 ********** Jetta for a regularly scheduled oil change to the *************** Take 5 Oil Change location. Upon arrival, an employee of the location told me that the previous person who had preformed an oil change upon my vehicle(A previous employee of take 5) had ruined or otherwise removed my engine oil pan. The employee further stated that they would make it right by ordering a new one free of cost for my vehicle and that they would install it free of charge, as well as perform the aforementioned oil change at a later date. Since then, I have visited the location a total of 4 separate times, and each time they make myriad excuses about why they cannot install the oil pan or service my vehicle. I fear that my vehicles engine is receiving undue stress operating without a proper servicing, as I have a rather lengthy commute to and from my workplace(City of ***************************** every day. I seek restitution for the hours I have spent waiting for a service that was never performed, as well as for the promised installation and service on my vehicle to be carried out.

    Business Response

    Date: 06/21/2024

    With this complaint we called the customer when we got his oil pan in his girlfriend answered we ask her to pass word to him that we have his pan and for him to call us to set up a time for us to change it out. We didnt hear from him at all. He then came in for an oil change he said to my techs when greeted. Once we started we noticed the issue and asked the customer about it he then said ya just waiting on my oil pan. At that point our shop was slammed with cars and we stated to the customer that we have tried to call him and try at we need to be able to set up a good time so we can focus on his car alone. Since then we have called him and he has sent us straight to voicemail and again not returning our calls so that we can handle the situation. As for him coming in 4 times is false he came in first time for oil change. At that point we ordered his pan and said we will call you when it comes in. The second time he came his oil pan wasnt here and he was told that we would call him once it came in. Again we have tried to call him and we arent getting any response from him as we want the situation fixed does he? 

Take 5 oil change is NOT a BBB Accredited Business.

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