Complaints
This profile includes complaints for Dick's Pawn Shop's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took out a title loan with Dicks Title Loans in ****** ** for $1500. When I took out the loan, i told the agent that payments could not be made until my disability check came in on the 25th each month. They said it was no problem. Only to find out near the termination of the loan that it was. I ahve already paid $3580 on a $1500 loan, that still has an ongoing principle of $1100. None of my payments were never put towards the principle, which intern will cost me three times the amount the loan was worth. I never got in writing that this was an issue and that the loan isnt being paid off. I am disabled with a disabled wife and have my hands full on a daily basis. I have done transactions before and never had an issue. I have text messages from the office saying they couldnt pull the payment from my account, but none saying to pay an extra paymnet to get money put towards the principle. This is criminal and basically fraud, especially towards a disabled individual. I really have no faith that y'all will do anything, but I have to get the ball rolling somewhere. It would be great if you could help me, but wont be disappointed when you dont. Places like this should be regulated more thouroughly by laws and consumer protection overrsight. Let me know what you will or will not do. I dont expect much so wont be suprised if you brush it off. Thanks for taking the time to read this, and have a great day.
Business Response
Date: 03/13/2024
We have spoken with the customer and took care of his needs. He is satisfied and no longer has a complaint.Customer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My fianc bought a ring and they have the wrong description. I have the warranty of the engagement ring and have had it fix once prior before and now they are violating the warranty and not fixing my ring because there computer is wrong.Business Response
Date: 03/07/2024
We have tried to reach out to the customer multiple times to offer a repair. We have tried to email for more information as well and we have not heard back yet. We will continue to try to receive more information about the situation so satisfy our customer. Thank you
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