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Business Profile

Storage Units

Storage Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rented 2 storage units in May 2023. Closed out the first one in Dec. Waited months for the security deposit refund, after several phone calls. Closed the 2nd unit months ago, after several more calls. No refund. No answers nor response to message left

  • Initial Complaint

    Date:08/02/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28, 2022, my friend called me and told me I better get over to Storage Work, and check my motor home. Someone had cut her catalytic converter off her MH.. I went immediately to check on my motor home, and mine had been cut off too. I went into the office to speak with the manager, Cindy. I told her what happened and asked if it had happened to anyone else there. She said she did not know of any others. I called Horry County police to storage works to file a case. While the officer was filing my report, he said this was the third time they were called here for the same reason, this week.. I went back to speak with Cindy, to tell here what the officer told me. I asked why she didn't alert the other MH owners to warn them, and she said it wasn't her responsibility to do so. I asked about the security cameras that she assured me they had. She showed me a picture of the area at night, and it was so dimly lit, that you could not see anything. I told her I would alert others about storage works on social media, and she said tell anyone you want. I went back on 7/29, to take my MH for repairs, and there was a couple standing next to their MH, and I wa told the same thing happened to them.I posted this on Next Door neighbor, and others said the same thing happened to them. So, that made at least 5+ victims in just the month of July. Also, when I asked the manager, Cindy, would we get our deposit back, she said no. Since it was 7/28 and I would be out on 7/29, I asked if I would be charged August rent. She said yes, because I didn't give her 10 days notice!

Storage Works is NOT a BBB Accredited Business.

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