Complaints

This profile includes complaints for Yachtsman Timeshare Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yachtsman Timeshare Resort

  1304 N Ocean Blvd Myrtle Beach, SC 29577-3759

• 

  Yachtsman Timeshare Resort

  1400 North Ocean Blvd Myrtle Beach, SC 29577-3761

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made reservations at hotel for Sept 8 to September 11 of 2024. Upon arrival at site found rooms sub par and dirty. The amenities advertised were non functional ( said the hot tubs had been broken for at least two weeks ). Had stayed at location several times over last couple years but the conditions of the hotel have fallen dramatically recently. We checked in at approximately 530 pm and walked through to check out amenities and discovered pools dirty, none of the hot tubs working. Room had mildew in bathroom and a strange smell. Elected to leave the establishment about 730 due to conditions and concerns for health safety due to possible mold exposure. Requested the balance paid upon arrival of $ ******. Another party had paid the $118.65 on booking. Desk refused to refund any monies paid. Called and spoke with manager next day and was told nothing she could due about it. So this business took our money and failed to provide the services as advertised. Seems they want your money but do not wish to use those funds to maintain the advertised amenities or keep facility at least somewhat decent. I realize its an old hotel, but to refuse to refund monies not earned due to the lack of proper maintenance is beyond the pale.I can understand the deposit not being refunded but to refuse to refund the balance paid on arrival without informing us that the amenities were down is just theft by this establishment. Would suggest the health department look further into the mold issues before it makes someone sick.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our stay was at the Yachtsman Oceanfront Resort in ************** from September 14th -16th through Booking.com. The Confirmation number is ************ and the Pin was ****. My wife and I paid $275.86 for the reservation upfront, with the understanding that we would have a $100 security deposit upon arrival. We arrived late around 11:30-11:50 to a sign on the door saying that the front desk was closed and we would have to call for a security guard. We called the number and a security guard arrived and began the check-in process, I handed the security guard the $100 security deposit in cash in exchange for our room keys. When we go up to our room we hear banging on walls, we hear an individual yelling a verbal threat outside in the parking lot and when we look out our back door we see two men and one of them is peeing on the building. My wife and I then decided to leave, because we did not feel safe. We did not touch anything in the room except the fridge to put drinks in. We called the security guard back and asked how we could cancel the room and they said that we would have to come back at 8 a.m. Before heading into the office we go to the room to get the drinks we accidentally left in the fridge. We enter the front desk area and ask how to cancel, the two women at the front desk laugh, and then we are helped by ****. He says he can not do anything and that it is up to Booking.com. Later that same day we called booking.com. They file a complaint and send it to the hotel. The hotel called back and said they could not refund us because what we told them and what booking.com did, did not match. We called and filed another complaint and were then told we could not be refunded because they checked the video footage and other guests did not experience what we did. We have not been refunded the security deposit and they will not refund us for the time we were not there even though we asked to cancel multiple times and tried to on booking.com.

  Business Response

  Date: 10/09/2023

  The guest used a Third Party website, Booking.com, to book their stay. We do not have any access to the Third Party site or the $$ that they paid the Third Party. This was explained to them on several occasions, in person when they checked out and over the phone, the numerous times they called, from the ***************** manager, the ********************* and the ** of the resort. The guest will need to contact the Third Party, Booking.com, where they booked their reservation to request a refund for their stay. The $100 cash deposit was given to the guest when they checked out of the resort. There was never any video checked or was it ever requested to be checked and was never mentioned to any of the Management during any of the conversations with the guest. 

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations for 4/31/2023 for the Yachtsman resort..I arrive early at the Yachtsman resort on 3/31/2023 about 11 a.m Upon walking into the resort, it was filthy and disgusting..We went into the office and spoke to a african ******** lady and woman..I asked her, is this the right place for the Yachtsman and she said, yes...I stated, so this is not for the Glass building, she said no, this is for the timeshare building, here..we sold that building years ago..I told her, I thought we had reservations for the glass TOWER..very misleading.....I asked to see a room, and she asked" You want to see a room and I said yes, so she pretended to scroll through a list,,,and said we have nothing available to show you...Now if this is a timeshare,,,a unit should be available at all times for a model version...so I left and called back to cancel the room..Meanwhile I spent over 2 hours going from resort to resort to find another place to stay for the weekend... I filed a dispute and my credit card was charged for $226 for services not rendered...Yachtsman sent in a response to my credit card company lieing and said I never arrived...which is a awful lie and that I called and cancelled the reservation....they can pull the cameras on and see ** in the office on ******* about 11 a.m...I want my refund back..This place is horrible and tell lies..the form with the case number is from my credit union...

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16th of 2022 I made a reservation at the yachtsman to stay from 26th to the 31st. For the amount of 1,144.96 for 5 nights. Upon arrival at approximately 4:30pm I went to shower and found the shower knobe to be broken and no hot water. The next thing I noticed was there was hair on the sink and in and about the tub. The toilet paper was a half used roll and the paper towel in the kitchen was also. apon going to turn off lights in bathroom I found the switch was loose and coming out of the wall, making a arcing sound when moved/ turned off and on. As I continued to look around I found outlets without covers. And lights in fixtures that were incorrect, carpet was torn and unsanitary as was the furniture which was heavily stained and had holes. I found the beds to have hair on them and looked very unsanitary. There wasn't a working fire alarm and it had been painted over. The refrigerator was knocking loudly. And looked to have hair and stains on front. I found mold in air vents and plaster was coming off the ceilings. I felt unsafe to stay there as it was a fire hazard and the levels of unsanitary conditions that I found. I feel the health department and fire inspector should look into this. Also the advertising of the room was incorrect as the image and description was not correct or was a very big stretch for reality. My total time spent in room was less than 2.5 hrs. The current off of refunding of 2 nights. Is far from fair and the building remains me of a slum not a hotel. In closing I find the room to not be safe to allow persons to even be occupying the space and the room of 387 square feet most definitely could not sleep 4 to 5 guests as advised. With only 2 full beds being present and in such a small space. The entire door was also hard to open and was partly block by a wall.
  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stayed at the Yachtsman resort on Aug. 3, in room 301 and it had black mold. When checking out Aug. 5 I asked for a discount and my request was ignored.
  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 8, 2022/08/25) */
  We have investigated this matter internally and we have found the following. Upon check in and throughout their stay this guest did not complain about these issues to our front desk. Had they informed us of any issues we would have promptly moved them to another unit regardless of the validity of this complaint. Second we found after investigating the room in question that there was no black mold in this unit nor was their any other issue that could have affected the health or safety of this guest in any way. This unit was checked not only by resort staff but by an outside vendor and neither party found any validity of this claim. Furthermore, This room has been continually rented since this guest occupied it and we have received no complaints at all about the condition of the unit. Finally, This guest has already publicly disparaged this resort on social media and due to this we are unwilling to provide any compensation for their claim.