We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Timeshare

Infinity Vacation Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Timeshare.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for a zoom meeting with infinity vacation club which took place on Mon. 08/12/2024, Upon signing up for the zoom meeting it stated that you will recieve 6 gifts we're giving away for attending our meeting and it states to attend a meeting from home, get a complimentary getaway when we're done. I didn't receive anything. I was advise ***** hours and it is pass that time frame. False adveritsement.

    Business Response

    Date: 08/22/2024

    On August 12, 2024, a guest attended our presentation, which took place from 6:00 pm to 8:00 pm. Following the presentation, the guest inquired about the timeline for receiving the promised gifts. It was communicated that any gifts would be emailed within ***** hours. Unfortunately, on August 13, 2024, our gifting website experienced technical difficulties, preventing us from sending out gifts to our clients as scheduled. On August 14, 2024, the guest contacted us, mistakenly believing that they were entitled to receive six gifts, rather than selecting one from a list of six options. To address the situation, the guest received their selected gift at 7:06 pm on August 14, 2024. Additionally, as a gesture of goodwill for the miscommunication and delay, we provided an extra gift, which was sent at 7:36 pm the same day. In conclusion, the claim of false advertisement is unfounded, as the guest misunderstood the terms of the offer, and the gift was delivered within the promised 48-hour timeframe.

Infinity Vacation Club is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.