Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this is a complaint towards a company that I believe purposely and voluntarily avoids paying customers for rebates. This complaint is for **************. I purchased contact lenses from ********, who advertised a rebate for the contact lenses from the listed company. Upon sending the materials for the rebate, the rebate was never given. I mailed a printed rebate with the relevant materials (Order number **********) on ******* ** ****. The facility claims they never received it despite it being reportedly delivered by ****. The facility therefore claims that they have no responsibility to provide my rebate. To add insult to injury, the facility continued to tell me (in email) that I should not send a follow-up rebate, as they can sometimes take up to 12 weeks to process a rebate before sending it to me. I sent emails sharing that my concern was that the rebate would expire before they had time to process the rebate, therefore not allowing me to send the rebate again. However, the facility insisted that I should not send them a second rebate. Now, the company still has not processed my rebate, which is expired, thereby successfully avoiding having to pay me the $135 rebate that I am owed after following all of the instructions given by the company, including sending the rebate and all the appropriate materials within 1 week of the purchase and processing of the rebate taking nearly 3 months, and until the rebate expired and is no longer valid. I am looking to obtain the $135 I am owed in compensation for this.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED CONTACTS FOR ******** FOR THE AMOUNT OF $869.79 WITH A REBATE FROM ************** (THEY WORK TOGETHER). I WAS TOLD IT WOULD TAKE 12 WEEKS TO RECEIVE MY **** CARD IN THE AMOUNT OF $290.00. THIS TEBATE IS ISSUED BY ********, N.A.MEMBERS ****, PURSUANT TO A LICENSEFROM U.S.A. INC CARD VALID FOR 12 MONTHS. MY CONTACTSWERE PURCHASED ON *********. I WENT TO THE **** ON *********. I DID HAS THEY SAID PROOF OF MANUFACURED PURCHASE AND **** SIGNATURE CONFIRMATION. AFTER 12 WEEKS I CALL ************** AND ASK WHEN I WOULD RECEIVE MY **** CARD. THEY SAID I NEVER SENT IN THE REBATE FORM. THEY SAID THEY NEEDED MYTRACKING NUMBER. I TOLD THEM I VACTION IN ******* FOR 6 MONTHS AND MY TRACKING NUMBER IS IN ********. (I TOLD THEM ON THERE FORM IT NEVER SAID I HAD TO CARRY MY TRACKING NUMBER WITH ME FOR 12 WEEKS)