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Business Profile

Animal Shelter

Charleston Animal Society
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My granddaughter lost her cat who ran away during the hurricane. We searched for her for days and finally found that she had been taken to this facility. It was day 6. We came to find out that they captured her, neutered her (we were in the process of having this done) and adopted her without ever trying to find the owner!!! When we stopped at the facility, they refused to help us to contact the adopting family and treated my little granddaughter like a criminal!! We understand that they have policies but with extraordinary events, like hurricanes, they need to be more patient while owners seek their pets! They didn't even TRY to find the owners. We want our legal property returned!!

    Business Response

    Date: 11/15/2022

    Business Response /* (1000, 5, 2022/10/07) */
    Charleston Animal Society takes each animal that enters into our care with the utmost of consideration. We understand the heartache when a family loses a beloved pet and our sympathy is with ***** and her granddaughter. In 2021 alone, our shelter reunited 726 pets with their families and we make every effort to identify animals who come into care often without tags and without microchips.
    What we do know is that the cat identified by this family came into shelter a week prior to Hurricane Ian's impact on the greater Charleston area. Many kitties resemble one another. We also know that no Lost Pet was reported to animal control or to us regarding the missing cat. We are truly sorry for the family's loss but it is clear that the cat that was identified as being theirs, was not.

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