Complaints

This profile includes complaints for Atlantic Bedding and Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Atlantic Bedding and Furniture has 16 locations, listed below.

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  Atlantic Bedding and Furniture

  8421 Dorchester Rd STE 109 Box 374 North Charleston, SC 29420-7387

• 

  Atlantic Bedding and Furniture

  7400 Rivers Ave North Charleston, SC 29406-4644

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  Atlantic Bedding and Furniture

  2104 Cheshire Way Greensboro, NC 27405-4853

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  Atlantic Bedding and Furniture

  1007 Sheffield Dr Greenville, NC 27858-9035

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  Atlantic Bedding and Furniture

  210 E 14th St Ste A Greenville, NC 27858-6903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a sofa set for $3811.73 from Atlantic Bedding last December 22, 2023. After one week of use the couches support materials broke down completely. After an in-person inspection by Nick T***** (salesman we bought from Atlantic Bedding and Furniture), he agreed to a quality problem and the set was replaced in early Feb 24 from their existing stock. Again, after only a week of use the replacement sofa completely lost all support- same as the first sofa set we received.
  I asked for a full refund but was denied by Atlantic Bedding because the warranty claim I submitted to Atlantic Bedding was denied twice by their supplier/manufacturer - who someone deemed it wasn't a quality problem without ever sending a rep to take an in-person inspection - and was told by Atlantic that unless they got a refund from their supplier- there was not a thing they could do for us and that all sales are final.
  
  On APRIL 16, 2024, after sending more pictures of the couches diminished quality, the supplier admitted to an inferior foam that they had used and would send these materials to Atlantic Bedding so our sofas could be repaired. We were told by Christina T***** (owner of Atlantic Bedding) it would be about 90 days from the time the materials are on a boat and shipped here to the repair completion.
  
  As of today August 26, nearly nine months after the purchase we still have no date for the repair materials arriving and have now lost all trust in Atlantic Beddings control over their supplier and ultimately, the quality control of their supplier. In order to avoid and future concerns with this supplier, we are now requesting a FULL REFUND - of $3811.73. The repair option is now off the table for us and want our money returned in full.
  
  The following pages show in detail the couch quality and the ongoing correspondence emails. I have all text correspondence, email copies, etc. if needed to resolve this situation.
  
  Thank you,
  
  Treg & Nina M****
  843-991-8899

  Business Response

  Date: 08/30/2024

  Mr. M**** has previously agreed to have the parts shipped from overseas for the repair process. The manufacturer does not ship these parts separately via any expedited services and sends them on the next container that is ordered by the customer. We have since placed our order and are awaiting the next arrival of a container from the manufacturer to the Port of Charleston with the parts enclosed. We apologize for any delays that Mr. M**** feels are unwarranted, but the logistics of the situation are bound by the manufacturer. No refund will be issued.

  Customer Answer

  Date: 08/30/2024

  I am rejecting this response because: 

  Based on my previously attached summary of the timeline since the purchase and the promise of “repair”, - I was told on April 26 by the owner Christina T***** that these materials would be on their way and would take approximately 90 days.  That would have put our repair being completed at the end of July the latest- 8 MONTHS AFTER PURCHASE IN DECEMBER 2023.  I agreed to the repair in April since I was being denied a refund by Atlantic Bedding and their supplier - (even though they admitted they produced and sold an inferior product).  It was NOT the quality of the showroom sofa.  Atlantic Bedding NEVER had a Rep from their supplier come out to inspect this product.  

  So with no refund option, I felt my only option was to wait the 90 days- till end of July. However,  it is now going on 6 months of waiting and 9 months since we purchased from Atlantic Bedding, I’ve lost trust in this retailer and supplier, and my wife and I are out nearly $4000 on a bad quality purchase.  Again, it was not the quality of their SHOWROOM sample.

  Atlantic Bedding and their supplier have  refused my refund requests, NEVER SENT A REP,  and show no sense of urgency in getting this repair expedited.  I have no trust in accepting another product from them.   My refund request will stay in place. 

  
  Treg M****

  Business Response

  Date: 09/04/2024

  Two blank pages have been added to the previous PDF of the complaint.

  Atlantic Bedding & Furniture's position has not changed. No refund will be issued. The parts for the repair have been ordered and the repair will be completed upon receipt of the parts.

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because:   

  I accepted the repair option in April, after they denied a refund request twice - WITHOUT EVER SENDING A MANUFACTURER'S REP to inspect the quality on 2 sofa sets that they supplied through Atlantic Bedding.

  After 6 months of waiting for this promised repair which I was told would be approx. 90 days- I am done wasting any more of my time on this.  Please let me know if the BBB can't help settle this and I will move forward with other options.   

  Never had to deal with a retail store not honoring a product they sell- and not working with their own suppliers to bring a timely solution.

  I will wait to hear back by end of day this Friday and if nothing further I will take it in another direction.

  Thank you,

  Treg M****

  I've tried attaching again the SofaQuality comparison to my outdoor furniture cushion. 

• Initial Complaint

  Date:08/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/2024 my partner and I went into the showroom on Rivers Ave. and purchased two pieces of furniture for $2599.51 from sales person Victoria. At no time during the sale did the sales person inform us that all sales were final. One piece was available at the warehouse and was picked up immediately. The second piece, we were told, was “on its way” and would be there mid July. On July 15th a call was made to the store and we were told the piece was in production and not there yet. On July 20 we called and spoke to store manager “Raven” who indicated the piece would be shipped 7/26 and should arrive 8/1. Text sent on 8/6 to inquire. “Stephen” answered that he would check on an update. No reply from Stephen. Another text sent Saturday 8/10. Stephen replied he would have an update, “hopefully Monday” (8/12). Now Thursday 8/15 with no response. It seems our order has been abandoned and we are unable to find out when or if our furniture we purchased 2 months ago will ever arrive. Horrible customer service. This company is currently holding our money hostage with no updates and no furniture. Currently stuck with 1/2 of our purchased furniture but they have had our money since we paid in full on 6/15/24.

  Business Response

  Date: 08/25/2024

  We have been in constant communication with the customer in
  regard to the delay from the manufacturer of the product. Unfortunately, we do
  not have complete control over the situation. The customer was aware at the
  point of purchase that the product was out of stock and she would receive the
  product as soon as it is received from the manufacturer. It has not be
  received, therefore we can't deliver it. We have been working with the
  manufacturer to expediate our entire order so the customer can receive her merchandise.
  We apologize for the inconvenience, but we are limited as to what we can do at
  this juncture.