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Business Profile

Carpet and Rug Cleaners

4 Corners Complete Care, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally request a refund for a couch cleaning service I received on February 10, 2025, at 9:34 AM. The technician completed the service in approximately 20 minutes, and I was charged $210.00. I was informed that results would be visible within six hours, but by the end of the day, my couch looked the same as it did before the service.

    I emailed your company with pictures demonstrating my dissatisfaction and requested either a refund or a reservice. Your team responded by scheduling a follow-up visit on February 12, 2025, between 10 AM and 12 PM. However, upon arrival, the technician informed me that the reservice would yield the same results as the initial cleaning. Given this, I opted to request a refund instead.

    Shortly after, I was contacted by the manager/owner, who stated that the service had been completed as expected and that no further action could be taken. I was also told that the condition of my couch was due to "wear and tear" and that I should consider new upholstery. Despite my dissatisfaction with the service provided, my request for a refund was denied.

    I strongly believe that the service did not meet reasonable expectations, and I am once again requesting a full refund of $210.00. I would appreciate a resolution to this matter as soon as possible. If a refund is not issued, I may need to escalate this complaint further.

    I look forward to your prompt response.

    Sincerely,
    Jeffery B****

    Customer Answer

    Date: 02/18/2025

    I have spoken with 4 Corners and the issue has been resolved, so I would like to close the complaint 

4 Corners Complete Care, LLC is NOT a BBB Accredited Business.

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