Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered some emboidery work from Fast Doll August of 2024. I have contacted the owner (Desantis) several times with the promise it was being shipped, it is now March of 2025 and the item was never delivered. Last contact with the owner (Desantis) was 1/28/25. Send the item or return the money paid.

  Business Response

  Date: 03/18/2025

  Hi there. I have received a few messages from the customer, and just responded. I have gone through an extremely tough year and I’ve been overwhelmed by business and personal matters, and certainly did not mean to leave this customer without their order or a refund. I have messaged the customer that I can have their order out to them by Thursday, and also asked that they close the case if I’m able to do so. I’m a one person operation and really am doing the best that I can. I truly did not mean for these extreme delays to occur.

  Customer Answer

  Date: 03/19/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  Robert ********

  Customer Answer

  Date: 04/24/2025

  I am rejecting this response because: I filed a complaint last month, complaint #23081761. The day after the complaint I was contacted by the owner who stated she would send the item the next day and begged me to drop the BBB compliant which I did. I have uploaded several messages from the business continually saying the item was mailed and giving many different excuses as to why the buisness did not fulfill the order. The last message recieved on April 9th stated it was mailed an would arrive no later than April 12th. I have sent two messages to the business letting them know once again the item did not arrive as promised getting no response. I will not drop this complaint or have any further communication with the business until the item arrives as promised. This was originally ordered in August of 2024.
  
  
  
  Sincerely,
  Robert B*******

  Business Response

  Date: 04/24/2025

  Hi there and good morning. I have attempted to contact the customer via Facebook and also via their personal number, but it seems that they have me blocked. I am a single person operation and I’m extremely behind on orders. I am truly doing the best I can to stay on top of everything and admittedly have dropped the ball here and I’m doing everything I can to make it right. I do not have unlimited resources, and I am currently trying to source help in order to prevent the situation from happening again. I’m happy to submit a refund to the customer which can be processed immediately, or I can send them a replacement order, which I am working on as we speak. If they could kindly get back to me in a quick fashion, that would be wonderful. All I want to do is resolve this as quickly as possible and make the situation better for the customer as quickly as possible.

  Customer Answer

  Date: 04/24/2025

  Business has contacted me stating that they are shipping the order today and would provide a tracking number.

   I would like to reiterate that this was ordered in AUGUST OF 2024 and I have been told repeatedly by the business that this was shipped on several different occasions.  I replied to the business advising them that if the product arrives prompltly I would drop the complaint.

  Customer Answer

  Date: 04/29/2025

  As of this morning Fast Doll sent me a shipment notification from UPS.  If possble can you amend the complaint showing that the business did ship? 

  Customer Answer

  Date: 05/06/2025

  I sent a message last week in reference to Fast Doll buisiness.  They have shipped and I have recieved the item that was in question.  If possible can you ammend the complaint to show that it was eventually delivered. I do not want the business to have any issues if possible. 
  Thanks 

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several products on October 2, 2023. I STILL have not received the order. I have emailed the owner dozens of times, and she keeps saying it's being mailed, but it never does. I've asked for a refund, which never comes. She has stopped replying to my emails. My last six messages have all been ignored. I just want my money back. I've waited over a year.

  Customer Answer

  Date: 12/27/2024

  I was finally contacted by this business and have now received a full refund. Thank you for your assistance.

  Dustin C******* 

• Initial Complaint

  Date:10/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered custom embroidery patches, mailed item to be embroidered, ghosted, after months of emails, patches are promised, never delivered, refund finally agreed to, she claims she sent it, funds are pending and then drop off my statement. When I go to complain, I see she’s blocked me or turned off her emails.

  Business Response

  Date: 10/07/2024

  Hi there, this is Caroline, owner of Fast Doll. Michael and I have been in regular communication since yesterday morning, and I believe we have come to a resolution and I’m able to part ways on this transaction amicably. After responding to his initial emails yesterday morning, I was unaware that there was an issue with his emails bouncing, as well as the pending refund, which appeared to still be in process on my end. I did send along screenshots of both of those issues, in our email correspondence, which is attached.
  I have refunded Michael $350 through PayPal per his request, and I am also shipping back his bag that he sent to me, of which he is also aware.
  I do believe that Michael would agree that we have resolved this transaction to his satisfaction, and I have also made myself available to him. Should he need anything else in the future.
  although him and I discussed that I have been very overwhelmed, and that my workload has been extremely backed up, I think he would agree that we are parting ways on good terms and that he is satisfied with this resolution.
  

  Customer Answer

  Date: 10/08/2024

   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  Michael S******

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When this biz was getting started, she did a custom jacket for me. It did take her 6mo, give or take, to complete, as she is a small biz owner. I like to support small business, and I’m a patient, understanding human.
  I loved her work so I bought several more custom pieces from her from May 2022 through August 2022, which I have the invoices for, showing payment in full. Bc I knew there is a custom work timeframe disclaimer on the website, and the previous custom work she did for me, I anticipated at least a 6mo wait. I stayed in contact with her regularly; I have all contact still. After the expected/anticipated wait time, the excuses began piling up. They began with her losing her dog, and as a dog Mom myself, I empathized and was like, I get it…I can wait…no biggie…but then another 6mo passed. We are around April 2023. I’m regularly inquiring when can I expect what I paid for. I even offered to pick up vs her mail b:c I’ve now relocated from Charleston, SC to Gaffney, SC. I start getting excuses about different family members passing (multiple over the next 6/8mo). Again, trying to be understanding, and respectful, of loss and small biz, I accept her promises of later delivery in good faith, over and over, understanding things out of her control could set her behind.
  Finally, after research/noticing biz pick up and reviews, Thursday June 6, I requested full refund and my jacket returned…she still has my personal jacket I bought for the custom project and had gotten to her(another $100 I’m out). She told me I would receive full refund, jacket included, by July 1, 2024. When nothing came, I inquired, and I was told she’s waiting on other invoice payments to pay me…
  At this point, I understand I may not even get my money or refund or even my personal jacket. I have seen others’ reviews, after research. I’m not the only one. Bottom line, I want to raise awareness that this young lady has built her biz defrauding others. She should be held accountable.

  Business Response

  Date: 08/14/2024

  Hello,

  I want to start off by saying how sorry I am that this experience occurred. It is 100% my fault for not being more expedient in getting this order completed and in falling short for this customer.

  My business is everything to me. I work at least 12 hours a day most days trying to keep up with all of the demands and responsibilities for this business. I have been self-employed for five years, and have seen the extreme highs and lows that can happen when running a small business. I have made mistakes and I have fallen short, I am constantly learning and doing the best that I can to learn from these mistakes. Because I’m one person operation, there are things that I can handle, and things that have become so overwhelming that I am currently seeking help in order to not completely drown in everything that I have created.

  It is true that my beloved dog of 11 years passed away in the middle of the night in October 2022, and in November 2023 my grandfather passed away very suddenly, and just a couple of short months later, his wife, my grandmother, followed him. Both of these occurrences were huge events for myself and my family, required long distance travel each time, and did cause me to miss a significant amount of work for each occasion. My boyfriend of six years, also experienced losing his grandparents around the same time, and I was also close to those people as well. It was an extremely difficult time for both my family and his.

  Due to being pulled in so many directions every single day, including emails and messages from several different outlets, all coming in at once, and also trying to navigate processing hundreds of orders from several different outlets, it has happened where there have been significant delays with some orders, resulting in some unsatisfied customers — These are the other reviews this Customer is referring to. These negative reviews have not gone unnoticed on my end, and I have reached out to all of these customers and have done my best to make them whole and resolve the situation as quickly as possible. These customers chose to leave their reviews up, which is their prerogative. To me, they serve as a reminder to continue to do better and to move forward with the knowledge of these lessons. 
  

  Running a creative business that is also a business that requires me to hand make a lot of items has made me so grateful, but at the time so extremely overwhelmed and more stressed than I have ever been in my life. I have lost sleep, missed out on time with family and friends, and neglected self-care in order to prioritize my business first.

  It hurts me to know that I have made this person feel this way and that I have given the impression that I am defrauding customers. This is not my intention nor the case. I’m just a single person that got extremely overwhelmed and have been trying to get caught up for the past couple of years. It is my fault that I did not plan to finish her order more quickly, and that this experience is happening in the first place. It is not her fault, and I really tried my best to meet the deadlines that she and I set previously. 

  I did reach out to her and let her know that her refund is also coming; I am still a micro business and do not make a ton of money, despite what it might seem. I was able to mail her back her jacket along with several extra items as an olive branch, but I have not heard back as to whether she has received these items or not. Only recently have I been able to stabilize in a real way due to booking more events with corporate clients for my business. 
  

  It was never my intention to neglect the situation, and I really hate that I have caused this complaint to happen in the first place. I do hope that this customer knows that despite having some unsatisfied customers, I do have thousands of other customers who have received their orders. Again, I am extremely sorry for letting all of this happen, and it is a top priority of mine to make it right with her as quickly as possible. I hope she will allow me the chance to make this right and know that I am seriously committed to running a better business and learning from this to do better in the future.
  

   

  Customer Answer

  Date: 08/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  As a very, very busy business professional myself, I do understand. Completely. But we are circling now. 

  I’ve been very, very patient, despite the continued chase down, which is time consuming, and exhausting, when I too am a busy professional.

  All of her personal provided info, yes, I was and still am very sensitive too. But, unlike the business owner throwing stuff on social about their customers not understanding, and her customers throwing reviews up without understanding, I haven’t done any of that because of my understanding. I went straight to the source. 

  And yes, life phase milestones came and went on my end again and again over the two years, leaving me completely disappointed that the mark was missed once again, but again, her excuses were met with professional understanding and courtesy by me…but never the other way around. 

  I reached out to BBB for help as a last resort after years of being put behind all the other “thousands” of customers referenced in her response. Before BBB, to be clear, I even contacted her multiple times specifically asking would a refund be better if her plate was that full, giving her a full out.

  So, again, I feel like we are circling, and I’m no longer comfortable discussing with her via text. I did receive my jacket back, with 3 small good faith items that I never requested. I still don’t have a clear date when, or even if, I will be refunded the $536.76. 

  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 08/15/2024

  I appreciate this response and totally understand the customer’s point of view here, as well as her frustration. It is not my intention to prolong this. I will be attempting to refund the customer in full on Monday, August 19th, but I do need communication on what is the best way to remit this payment. Thank you so much again for your time — all want is for this to be resolved amicably.

  Customer Answer

  Date: 08/19/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I will re-text my venmo info to the business owner this Am.

  
  
  
  Sincerely,
  
  
  
  ***** ******