Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 27, 25, I discovered a leak on my 1st-floor ceiling, in the same location where a similar issue occurred at the end of 22. At that time, I hired LimRic Plumbing & HVAC to investigate the source of the water. Although I don’t recall the exact details, I remember that they were unable to identify a leak. They taped something up & assured me that it should be fine. I then hired a painting company to repair ceiling. When I noticed the leak again on Mar 27, I contacted an HVAC company for an inspection, as the plumbers had previously indicated that the issue wasn't plumbing-related in 22. The HVAC tech. was able to come on Apr 7th & opened the ceiling. He determined that the issue wasn't related to the HVAC but instead was caused by plumbing. I immediately called LimRic that same day to request an urgent inspection. They were able to send a tech., Maddie, who arrived later that day. After inspecting the 2nd-floor bathroom, Maddie informed me that the toilet wasn’t properly set, which was causing a slow leak. She stated that resetting the toilet would cost approximately $260, & I agreed to the work. However, after attempting to reset the toilet 3x, Maddie called back to say that the toilet itself was cracked & needed to be replaced. She quoted $325 for labor, & I decided to purchase a new toilet myself for $172. When she mentioned the crack, I assumed it was underneath the toilet & not visible, as I had deep-cleaned the bathroom on Mar 16, in preparation for my house being put on the market. I also had my cleaner perform a biweekly cleaning on Apr 1st, & she noted that she would have seen the crack as it was large & located on the side of the toilet we both clean. Furthermore, if there was already a large crack on the side of the toilet, how did Maddie not notice it before moving the toilet & suggesting it could be the source of the leak? The water on the floor could be from the toilet not being set correctly & not the crack in the side like LimRic is suggesting.

  Business Response

  Date: 04/23/2025

  The technician arrived onsite 4/7 and to a leak in the ceiling based on the call the customer made. The technician gave the customer her option to do a pull and rest of the toilet for $267, upon resetting the toilet the tech noticed the crack on toilet and proceeded to contact the customer to inform her of the crack.  Initial diagnosis was from water leaking through the ceiling, which the first step is to perform a "pull and reset".  Hairline cracks are not often noticed until fixtures have been removed and reinstalled at which time they present themselves.  Evidence of the age of the crack is present by discoloration in the hairline crack itself.  

  Maddie was upfront in all the recorded calls and the customer never questioned the technician during any of the calls. Calls can be presented to both the customer and BBB if necessary. 

  Customer Answer

  Date: 04/24/2025

  I am rejecting this response because: i didn’t question Maddie because when she told me the toilet was cracked i assumed it was somewhere i couldn’t see the crack. if that crack was there prior to Maddie moving my toilet 3x to reset it she should’ve told me she noticed the crack prior to moving it, but she only told me about the large crack on the side of the toilet that was extremely noticeable AFTER resetting it 3x. I have 3 people that use that toilet daily, a cleaner and myself that is very specific and notice things such a a large cracked toilet.  there was no crack on the side of the toilet.  as soon as the work was done and i saw the invoice and picture of the crack i immediately called the company to dispute. 
  
  
  
  Sincerely,
  Erica ****

  Business Response

  Date: 04/24/2025

  The technician insists she did nothing to the toilet.  With 20+ years of experience I can attest to this situation being very common and nothing she would have done that would have caused a crack in that location. With that being said, it's the technicians word vs the customer.  I will reimburse 25% of the bill which is 7% more than the difference between the original charge and the replacement. The 25% reimbursement will occur once the customer accepts. 

  Customer Answer

  Date: 04/24/2025

  I am rejecting this response because: I would like either the cost of the toilet $172 or half of the labor bill $162.

  you have the phone calls recorded. you can see as soon as i received the photos i called in. i have 4 other people that KNOW that toilet was NOT cracked prior to LimRic moving my toilet.  
  
  
  
  Sincerely,
  Erica ****

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Limric Plumbing regarding a camera lodged in an underground pipe during an inspection on October 4, 2024. Despite multiple attempts by the technician to remove the camera, he received no assistance as supervisors were unavailable. The camera eventually broke off, creating an obstruction. A supervisor visited on October 8 but refused to cover plumbing damage costs, offering only to write off the camera's cost. Limric Plumbing has not returned my calls or resolved the issue.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We replaced our HVAC system 3/2022 after our unit of 15 plus years failed. We hired LimRic to replace our entire HVAC system including new duct work. We believed in this company and really thought they had our best interest at heart. Since installing this unit we have had nothing but issues - from the unit not cooling the home, faulty thermostats and finding out the duct work was not replaced as promised. The sales person that came to our home told us everthing would be new/replaced. The company used old ducts and attached them to the new unit w/o our knowledge. 3/2023 our house started not cooling again, we found our ducts unattached/bursting at the seams due to the company not sealing and installing the duct correctly. This company lied to us - it was all about getting a sale.
  Today, we were charged yet another fee due to the blower motor in the HVAC being defective and was told it's covered under manufacturer warranty but we will have to pay $700 in labor to replace it in a "NEW UNIT" they installed. Why are customers being charged to repair a faulty unit that supposed to be new. We were told if we wanted to replace the NEW UNIT with a more reliable unit, it would be another $16-20k.
  This company is not living up to what was promised and taking us for a ride. During our first year of having the new unit, we were being charged fees for the company to correct installation issues or problems they created. If this product is faulty and not operating efficiently, why is the customer being charged to repair a unit that supposed to be new. We were also enrolled in the company so called comfort club for $18 a month and was charged fees for service calls when the unit was not operating correctly. We had our previous HVAC unit for over 17 years and never encountered these issues. At this point, the company can refund us and collect their equipment so we can have our unit properly installed by another company. We are disabled and living on fixed incomes, this is not fair.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our house in December of 2021. We moved in at the end of January 2022. By the end of February, we had to replace our HVAC system. We hired Limric to do the job. Upon completion, we discovered a leak. Limric came back out to assess the leak. It was discovered that a Limric employee spray foamed the drip line, so the pan in the attic started to overflow. The damage done was estimated around $40,000. We filed a claim with Limric and settled. Recently, we discovered another leak due to the shotty work done by Limric. A project that was originally supposed to be completed within four days, has turned into seven months of being displaced from our home, having to hire additional companies to come out and complete repairs, and an unresolved leak in our roof. We are completely dismayed at the lack of professionalism, skill, and initiative displayed by this company.
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LimRic installed a new hot water heater in my home July 2021. Upon discovering active water, wood rot from water damage and mold under the flooring in my laundry room I contacted a licensed plumber who found the source of the active water leak to be from the water heater not properly installed by LimRic resulting in hot water pouring into the insulation which is held by a "belly wrap" under our home since instillation. This resulted in significant damage to the insulation, sub floor and flooring in my home from the water being held in the wrap instead of exiting the crawl space to drain outside through the drain line that the plumber failed to install. Due to the active water the plumber installed a pipe where one should have been to stop the water from continuing to pour and cause further damage/water expense and advised I contact the company that performed a faulty and negligent installation. LimRic was contacted the next day and sent one of their plumbers to "assess" the damage. LimRic is now refusing to pay for the damage to my home because the issue was "fixed" before they were able to see it in person. I do have videos of the active leak that the plumber recorded for me prior to him fixing the issue which was submitted to LimRic as soon as we contacted them. It is very clear that the damage was caused by the negligence of the LimRic employee who failed to ensure plumbing was properly installed and connected, which was verified by a licensed plumber. LimRic/their insurance should be held responsible for the damages caused to my home due to the negligence of their employee.