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Business Profile

Lawyers

Shelly Leeke Law Firm
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Shelly Leeke Law Firm's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a car accident March 2022 shelly Leake Law Firm represented me the last lawyer I had on the case was Laura C*** the settlement was for $13, 000 even but they paid Medicare with a check but put stop payment on a check when I withdraw the second case from the law firm which I felt she did that in retaliation. And now I'm getting a billing statement from Medicare Urgent Care saying they never received payment from Shelley Leake law firm and want me to pay the bill I'm not paying the bill when they took it out of my settlement they need to figure it out and pay the company. Laura C***,Cindy,and another lady named Laura. That's what she states she's not the Laura C*** that represented me. Well I talked to a laura a week ago so they were handle going to handle the matter, but obviously didn't do anything still. I want this resolve before tgus bill goes on my credit report . If it gies on there without this matter being resolved, then we're really going to have a problem.. Medicare told me I should get a final notice for this bill by the end of the month. Please help they won't talk to me, they keep avoiding me, my phone calls maybe they will talk to you to get this resolved before it hits my credit, Ty

      Business Response

      Date: 09/25/2024

      My name is Chris M*****, and I am the managing attorney with Shelly Leeke Law Firm.  I was first made aware of this issue upon my receipt of the complaint via BBB and am contacting Ms. ***** now to resolve this issue.  I apologize for not providing a more detailed response, but the attorney-client privilege dictates that I safeguard as much information as possible related to our representation of Ms. ***** in the absence of her informed consent in writing to disclose that information.

      Customer Answer

      Date: 09/25/2024

      Yes, I just filed a complaint against the Shelley Lake Law Firm but I couldn't upload two forms at one time but I have the total amount on the Medicare bill and it's not on the form I uploaded. So when you contact them the total amount on Medicare is $787.19 which doesn't match up to the numbers on the form of level that they gave me so can you please mention that amount need to be paid, Ty

      Business Response

      Date: 09/25/2024

      This is Chris M***** with Shelly Leeke Law Firm.  I established contact with Ms. ***** early this afternoon in response to her complaint regarding the outstanding balances with Medcare.  Prior to the disbursement of her case, we secured documentation from the provider in question confirming that their billing balance was paid in full (in fact, the provider's balance confirmation showed that they owed money to our client).  I forwarded that balance confirmation to Ms. ***** via e-mail showing her the discrepancy in the provider's accounting.  Our office has also reached out to the provider directly to reconcile the accounting issues and had to provide an updated authorization for them to discuss Ms. *****'s account with them.  Our office was told to follow up with the provider in 24-48 hours once the authorization was associated with Ms. *****'s account.  I confirmed these details with Ms. ***** and let her know that I would personally follow up with her early Friday afternoon (September 27th) to provide an update on the account after speaking with the provider.  I also assured Ms. ***** that we would secure something in writing from the provider confirming that she owed nothing on the account in question.  

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