Complaints

This profile includes complaints for Steinberg Law Firm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Steinberg Law Firm

  61 Broad St Charleston, SC 29401-2902

  
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  Steinberg Law Firm

  3955 Faber Place Dr Ste 300 North Charleston, SC 29405-8580

  
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  Steinberg Law Firm

  118 S Goose Creek Blvd Goose Creek, SC 29445-3136

  
• 

  Steinberg Law Firm

  103 Grandview Dr Summerville, SC 29483-6977

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an vehicle accident on 4/30/2024. And I retained a lawyer from Steinberg name Cathy M**** and her paralegal named Tammy M*****. In the beginning when my case was fresh well only her paralegal was dealing with me about my case, it was going alright in the beginning until I had to give the rental back, and signed my wrecked vehicle over to the other persons insurance company. Long story short, I would never get a volunteer call with an update about my case,.if I didn't initiate it,.they would never call me and tell me anything. I have had way more patience with these people than normal. When I call and ask for an update on my case , it seems like I'm upsetting them by wanting to have an update on my case. They make me feel like I shouldn't call and ask nothing of them, it seems like they want me to just sit and shut up,.and wait like a good little doggie. I reached out to her paralegal yesterday and still no response. They never cared about my financial hardship, all I get is I understand Mrs. L******. The last time I spoke to Ms. Paralegal which was in either Nov.,.or Dec. And I was supposed to get something in the mail from her and never did. I've read some of the reviews from other clients that talk really good about them, but unfortunately I never experienced that good part from them. I never had a lawyer that would never keep you updated about your case. Since I signed the agreement, I was always the one calling them asking what's going on, they never would give me a courtesy call and say well Mrs. L****** here's where we are with your case. Sometimes I would call and don't get a call back at all or maybe the next day, MAYBE!!!!. I feel like the reason being is that my case is a.little small case and I guess it doesn't require much of their time, But it doesn't matter if it's a million dollar case or a 5 or 10,000 dollar case all clients should be treated with respect.and get the same treatment your other clients received. I'm struggling Bad, they're NOT

  

  Business Response

  Date: 01/27/2025

  In response to this complaint, we wish to affirm and clarify the details of this case. Customer sought our services to represent him/her for injuries arising out of a car wreck. We provided regular updates and explanations about the process, oftentimes through text message because customer’s phone would be turned off or he/she had poor service so would communicate with us via text message. In June 2024, we explained it was necessary to have all of customer’s medical records and bills before we could put together a settlement demand package to send to the insurance company. We explained those had been ordered within two weeks of customer retaining our services, but we had not yet received them from the medical providers. In July 2024, we contacted the third-party records vendor notifying it we had received billing, but we were still waiting on medical records and asking that it put a “rush” on the request being that they had been originally requested two months prior. We received the medical records and bills from the hospital at the end of July 2024, but we notified customer we were still waiting on the EMS bills and records, which we expected to have later that day, at which point we would have the medical records and bills needed to put together a settlement demand package.
  Despite sending a letter to the insurance company requesting the at-fault policy information in May 2024, within two weeks of the wreck, the insurance company never sent the policy information, so a second request was sent in early August 2024. On August 27, 2024, in response to a text message from customer asking for a status update, customer was told we were waiting on the insurance policy information, which was still outstanding. In approximately late December 2024/early January 2025, we called customer to let him/her know that we had received the outstanding policy information, and his/her case would be put in line for a settlement demand package to be drafted. We also told customer that when a copy of the settlement demand package was mailed to the insurance company, he/she would be mailed a copy as well. On January 22, 2025, customer texted us asking for an update. We responded to that text message on January 23, 2025 notifying customer that the settlement demand was being drafted now, and after attorney review, it would be mailed to the insurance company and he/she would be mailed a copy simultaneously.
  Our goal is always to get the customer the best outcome we can, and to do so in a timely manner. Unfortunately, sometimes, we are limited by extenuating circumstances, like medical providers’ delay in sending medical records/bills or insurance companies’ delay in sending at-fault policy information. We pride ourselves on responding to all customers in a timely manner, even if it is just to say that we do not have any new information to report. In this case, regular communication was complicated by customer’s lack of cell service at various times, but we responded each time customer contacted our office. The current status of this case is that the demand is done and is being sent to the insurance company. We will stay on top of the insurance company and provide the client with regular updates. While we would like to resolve this case for our client as soon as possible, we also realize she may be happier with a different law firm if that works better for her. 

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because:
  
  It have been some fictions told, yes my phone have been off from time to time, never the less they always had my email , and my husband's phone number, so there's no excuse there, they said they would call and update, fiction if I wouldn't initiate it, they wouldn't even bother. The last time I spoke with Tammy M***** she informed me that they had all the paperwork and that they was sending the demand that was in December of 2024, and assured me that my case was going to be settled in January, with February being the latest. Now, reading they response is something totally different from what I was told, and my husband heard her as well over the phone. So, as the end of January approaches I'm wondering what's going on. I've been giving the run around. I wouldn't be doing all this if they were upfront, And the EMS bill I was told they already had that. And the no fault insurance, I was told as well that they had that too. That's why I was expecting an wrap up of this case in January, I'm only going on what I was told. All I would like is for my case to be settled ASAP, this have been causing me anxiety and depression with the fiction and non fiction of info about my case. TY
  
  Sincerely,
  
  
  
  Wintress L******

  

  Business Response

  Date: 01/30/2025

  Wintress,

  We are very sorry that this case is causing you anxiety and we truly want to alleviate that. The demand went to the insurance company yesterday and your attorney has been in contact with you. At this time, we are now waiting on the insurance company and will follow up with them and with you regarding any settlement offer or rejection. 

  Thank you,

  Catie Me****

  Customer Answer

  Date: 01/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  Wintress L******