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Business Profile

Musicians

Maverick City Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musicians.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of a shirt from Maverick city music. It was never delivered and I never received a shipment confirmation. I have reached out to Maverick city music via email and through ********* DMs. After repeated efforts, I finally received a response through ********* in which they offered to send me an alternative shirt. I never received shipping confirmation or delivery of that product either.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt from Maverick City Music Merch store on November 26, 2024 (see receipt attachment #1). Upon receiving the shirt, the item was too small. Per the company’s policy, I submitted a return request on December 2, 2024 (see attachment #2). The company has a 30 day return policy (see attachment #3). After many attempts on contacting the company via the website and multiple social media sites…. no phone number contact available), I decided to pay for the return of the item prior to them sending me a return label. I was worried if I continued waiting for my return label it would be outside of the 30 day window per policy. Finally, the company emailed me apologizing for the delay on December 31, 2024 and they would update me soon (see attachment #4). I did not actually receive my return shipping label until January 9, 2025 (see attachment #5). This would have been outside of the 30 day return window. I didn’t send them an email communicating I had already sent back the shirt and requested an email confirming the refund (see attachment #6). At this present moment (January 11, 2025). I still received no word regarding my refund.

Maverick City Music is NOT a BBB Accredited Business.

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