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Business Profile

Nail Salon

Nails So Dep Rivers Ave, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: December 11, 2024

    Amount of money paid to business: $87.75

    Business commitment (portion copied and pasted from their website): Talented Aestheticians. With years of experience serving countless clients, it’s not an exaggeration to say our technicians will deliver phenomenal work. Just specify your request or ask for recommendations, and let them do their magic.

    Nature of Dispute: Quality of service provided was horrible and disgusting. Service was extremely rushed, rude, and unsanitary. Nail technician did not wear gloves or use any sanitation practices. Her uncleaned hands and fingernails were digging into my bare skin and no sanitary precautions were being used in her nail practice. Asides from that, the quality of service was horrendous. Upon calling the salon later that afternoon to ask for a refund and to check whether my nail technician had an active license with the SC LLR Board, the "manager" or "who was in charge" told me that they DO NOT DO REFUNDS but if I went back she could redo the bad quality service. The "manager" did give me a name of the nail technician --- I looked up the name and there is no active license under the name she gave me. The "manager" also refused to give me the nail technicians license number so I could check the SC LLR Board website to see if the nail technician had an active license in SC State. She started screaming over the telephone, "HONEY, ALL OF MY NAIL TECHNICIANS ARE LICENSED AND I DO NOT HAVE TO GIVE YOU ANY INFORMATION!" It is our right as a consumer to know that those working in these salons have an active license and have been trained properly.

    The business DID NOT try to resolve this problem and promptly hung up the telephone on me.

    Business Response

    Date: 12/20/2024

    Customer came in to have their nails done and said they didn't like the nail tech after the job had been completed.   Consumer said nails were fine but she didn't like the nail tech and said she wanted a full refund.  I told the complainant that I can't refund because you don't like the nail tech.  I asked her again if the nails were ok and she said yes.  I told her again, I can't refund because you don't like the nail tech.  When the complainant questioned me about their licensing I told them that everything is up to date.  As a good faith effort, I am more than happy to have Ms. Weatherford come back and I will have her nails redone with a new/different tech for no charge.

    Tam Tieu

Nails So Dep Rivers Ave, LLC is NOT a BBB Accredited Business.

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