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Business Profile

New Carpets

Carpet Wholesalers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Carpet Wholesalers's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When we purchased our carpeting, the salesperson told us that the $45 we paid for an estimate would be refunded when we made a purchase. We purchased carpeting, but the $45 was never refunded. While in our home, one of the installers broke an antique bowl. The replacement cost is $119. The installers left several carpet remnants for us, but when the last installer left our home, he picked them all up and took them with him. We have contacted Carpet Wholesaler's several times asking for the $45 refund, the replacement cost of the broken item, and some carpet remnants in the event that we need to replace a small area of carpet, but they will not respond to us.

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/09/14) */
      We have resolved the issue with the customer directly. The $119.00 for the damaged item has been paid to the customer as well as a 12' x 3' piece of carpet (same style and color of his purchase) per his request. The $45.00 measure deposit was not refunded because owe applied it towards his purchase. We explained that to him.

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