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Business Profile

Condominiums

Atlantic Winds Condos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a room with Atlantic Winds from website and later booked at different hotel at better price. When tried to get my money back was told it was non can-cancelable. I checked werb site and it did not not sat that. They said it was on another website linked in fine print. I think it should be a good practice to have it show on the original website and not one tha is further down.

    Business Response

    Date: 10/28/2022

    Business Response /* (1000, 8, 2022/07/22) */ This complaint by this individual was previously addressed by Case #XXXXXXXX and subsequently marked as closed. As noted in the response to Case # XXXXXXXX the booking in question was made via Booking.com, an online booking service. all of our reservations are non-refundable which is disclosed before, during, and after the booking process by Booking.com. The booking was made by ******* ***** and 11 days later cancelled by ******* *****. Consumer Response /* (3000, 10, 2022/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Booking.com website say if you cancel 48 hrs. before due date you can get a full refund Business Response /* (4000, 12, 2022/08/07) */ This complaint by this individual was previously addressed by Case #XXXXXXXX and subsequently marked as closed. As noted in the response to Case # XXXXXXXX, the booking in question was made via Booking.com, an online booking service. All of our reservations are non-refundable after 24 hours which is disclosed before, during, and after the booking process by Booking.com. The booking was made by ******* ***** and 11 days later cancelled by ******* *****. The Booking Acknowledgement sent by Booking.com to ******* ***** states "A deposit of 50% of your booking amount is required to hold your reservation with the balance (including the $200 damage deposit) due no later than 30 days prior to arrival date. a 50% refund of the total booking amount will be granted for cancellations made at least 30 days prior to arrival".

Atlantic Winds Condos is NOT a BBB Accredited Business.

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