Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 different dates of transactions 12-6-22 and 11-17-22.i had a burglary and they broke both of my doors when they entered my house along with the top of my closet and the sheet rock that closes my attic off.on 11-17-22 he was supposed to put up 2 brand new doors with knows and locks,weather stripping,fix hole in attic and fix the closet. He fixed the attic and put one door up with the locks on the one door that he did install but did not install it correctly bc u can see where the henge is digging into the outside off the door making holes in my brand new doors,I called him and he came over 2 days later because it was making a horrible sound and I told him I could not stand that sound because it was so loud so somehow he dug where the henges are and it stopped the sound but has caused dents in the middle henge and u can see sunlight from inside the house.then I was told he could fix that with weather stripping which was never done.i was hiring him to also redo my porch railings that were starting to rotten so he had took another job at the lake and told me he would have to do my porch that Saturday since he wouldn't be at the lake the weekend working so he basically came and slapped something up like I've never seen in my life,he had already got all the money but 400$ up front.when he claimed it was finished he left the railings and nails from the job in my yard for 4 days until I finally called and told him it had to be took off.the way this porch was supposed to be done there are brick columns that the other rails were nailed or screwed into and that's not at all what he did,he never drug a magnet to pick up the nails and he also took a c*** in my flower bed and covered it up with a cloth for me to find.i have pictures of all of this and I never let him put the second door up bc of how he did the first one.im disgusted with this work and refuse to let him mess anything else up.i do know that he draws disability and was recommended by olanta hardware store.

  Business Response

  Date: 01/20/2023

  Please see the attached response from the business.
  See Attachment/File: ******* vs Thomas RemodelingResponse.pdf