We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotel Reservation

Baymont Inn & Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22, 2023, My girlfriend, our daughter, and I rented a room from the Baymont Hotel in Orangeburg SC. I paid for one night and an additional $100 security deposit was needed but would be refunded at checkout time. Upon arriving at our room, we are immediately greeted by a very warm room with a strong foul odor. We turned on the air conditioning to help circulate the air and waited for the room to cool off. It never did. In our bathroom, the entire bottom of the tub was black with dirt and there was a thick layer of dust in every corner, on the sink, and the bottom of the toilet. Our toilet overflowed each time it was flushed and we had to borrow a plunger from the staff and fix it ourselves. As we were sleeping, our daughter kept waking up saying something was biting her and she had visible whelps from a reaction to some sort of bite on her arms, legs, and neck. We put her in the bed with us and decide to call for a doctor's appointment that morning. We make an appointment and pay the hotel extra for a later check-out time to accommodate the visit we made for our daughter. I then go to the front desk to check out and to collect the $100 deposit back and am told by housekeeping that I wasn't getting it back because someone smoked in the room. No one smoked in our room at any point during our stay. I explained this and when I asked to speak to the manager again I was told he had left and they didnt know when he would be back even though I could see him clearly in the next room.
    We have no choice but to leave so our daughter would make it to her appointment on time. We find out during the visit that the whelps on her arms and legs are from bed bug bites.

  • Initial Complaint

    Date:01/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at this hotel last year around the same time I don’t know if it’s new management, but this time it was awful the room needs to be condemned the bathroom on the ceiling is mold! It’s just old and what really did it was my husband came for a hunt I went to the front counter Saturday night to get towels and they were out! Who runs out of towels at s hotel I could see if he said give us a couple of hours but he said out for tonight smh I tried to contact management but no one was ever available because I feel I should be compensated this was a awful stay! Can I please have someone reach me thanks

Baymont Inn & Suites is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.