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Business Profile

Hammocks

Hammock Coast Life

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hammocks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed in a property hosted by Hammock Coast Life on August 29th - August 31st. When we arrived to the property, it was COVERED in black mold. Hammock Coast Life was unavailable for support. Additionally, they did not provide a breakdown of the cost difference of having to move to a different unit. They have been unresponsive since.

    Business Response

    Date: 10/09/2024

    This condo is oceanfront.  The humidity has been high this season.  When the guest found the mold/mildew issue, we offered to have maintenance/housekeeping look at the property to indicate if there was anything we could do right away to salvage their 2 night stay at this oceanfront location.  After the guest declined, we moved them to another unit with access to the beach and amenities.  They did stay at one of our other units without complaint.  We also provided a team member's personal cell phone number for the guest to reach out with any concerns. 

    This property has been rented all summer without complaints.  We have issued the guest a refund and have resolved the mildew/mold issues.  


    Hammock Coast Life Team

Hammock Coast Life is NOT a BBB Accredited Business.

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