Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Roofing Contractors

Modern Roofing LLC

Headquarters

Complaints

This profile includes complaints for Modern Roofing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Modern Roofing LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few roofing agents from Modern Roofing came, telling us they could give us a "free quote" after refusing to acknowledge the "No Soliciting Sign" at our front door.

      The roofing agent was not requested but arrived and pressured my wife and me (******** ******** *******) with constant calls and visits in an attempt to find out if our insurance had approve our request to cover roof repairs. We thought they were extremely pushy so we hesitated and considered another company. However, an agent came with a contract, knowing my wife is not familiar with the process. The agent was quick and convincing in his approach, emphasizing that the quote was free. He explained that all she had to do is sign, and my wife trusted the agent, but he was not verbal when explaining the details and what's annotated into the contract. He kept emphasizing the word free and all you have to do is sign. Now, we have to pay them $1000 for something we could have done ourselves. We requested details of the exact services, but were not provided. We received a receipt demanding 1000.00 or be faced with legal actions.

      Business Response

      Date: 06/11/2025

      Hello, 

      We are very sorry to hear of your frustration. After looking through your job profile there has been no communication with a concern about a no soliciting sign or a pushy project manager. We do however have documentation where we began working with you back in February 6th, 2025. Your claim initially got denied on 2/27/25. Luckily, that is our speciality, Modern Roofing took the proper next steps and provided your insurance with test squares to prove your claim and requested a re-inspection. On 4/29/25 we were able to get your roof fully approved by your insurance. Congrats! During this entire process, their is documentation where we have spoken to both you and your wife about the process and the steps being taken. After several attempts to get ahold of you and your wife,  on 5/19/25, HO spoke with our GM about receiving the insurance scope and payment. This was the first time where any hesitation was noted about potentially wanting to cancel. 5/19/25, HO was reminded of our cancellation policy. On 5/20/25, HO talked to GM again about next steps and was again reminded of the cancellation policy. On 5/23/25, HO texted the office stating they wanted to go with another company and that is when the office manager let you know how to make your cancellation payment. After several days, breech of contract was sent on 5/30/25. 

      We are very sorry to have lost you as a customer but understand your choice to use another contractor. The cancellation policy is solely in place to cover all expenses used since starting your claim back in February. If the HO feels they would like more explanation for a transcript of all our communication we would be happy to provide them with anything they need. Please simply, contact the office and they will gladly help you with that. 

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have a NO SOLICITING sign at the driveway entrance and one at the sidewalk entrance. Modern Roofing employees walked past both NO SOLICITING signs, ignored them, and entered the property for attempted solicitation. Afterward, they loitered in the street near my mailbox for several minutes. Appeared to neighbors as if scoping out the property/neighborhood.

      Business Response

      Date: 06/02/2025

      Thank you for bringing this matter to our attention through the Better Business Bureau. We at Modern Roofing apologize for any inconvenience this may have caused you. 
      We follow all local "no solicitation" laws between all our offices.
      Please be assured that we are taking this complaint very seriously. We are addressing this incident internally with our team to:
      -Identify and speak with the individuals involved
      -Reiterate and reinforce our company-wide policy regarding strict adherence to "NO SOLICITING" signs and respectful conduct in all neighborhoods.
      -Review and enhance our training procedures for all field representatives to ensure full understanding and compliance with local ordinances and homeowner preferences regarding solicitation.

      We appreciate you making us aware of this situation so we can address it. We value your feedback and the opportunity to improve our practices.

      Customer Answer

      Date: 06/03/2025



      Better Business Bureau,



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** **********
    • Initial Complaint

      Date:04/30/2025

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ignoring no soliciting signs and untruthful business practices

      Business Response

      Date: 05/01/2025

      Thank you for contacting us and bringing your concern to our attention. We sincerely apologize for any inconvenience this interaction may have caused.
      We train our representatives to adhere strictly to all local and state regulations regarding door-to-door solicitation. We will be addressing this specific incident with the team member involved to reinforce our policies.
      To ensure you do not receive further visits, we can add your address to our company's "Do Not Contact" list.
      Thank you again for your feedback.

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau,



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,

      ******* *******
    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 8, 2024
      $13000 dollars for roof replacement
      Roof replacement for Storm damage, roofing crew did a horrible job, damaged property, bad install of roofing and not installed properly. Drip edges not cut correctly, roof was replaced partially in dark. Gutters damaged from takeoff of old roof material, some damage to siding ,
      Tried getting back out to fix which GM assured would be done, That was in October, have contacted regularly but no response

      Business Response

      Date: 04/08/2025

      We are aware of the customers concerns and have reached out to the customer and scheduled an appointment with him on Thursday 4/10 to resolve them.  A change in our production staff  unfortunately caused this issue and we are very sorry for any inconvenience this has caused the customer.
    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 29, 2025 Modern Roofing put a new roof on my home. During this process they damaged one of our gutters and now it is leaking when it rains. Also caused damage to our garage and while they were working one of their employees urinated in my back yard. My wife and I have both tried to make contact and get this situation resolved but they have not contacted us back yet.

      Business Response

      Date: 03/03/2025

      Hello, 

      We are very sorry to hear you experienced an issue with communication with your project manager. It seems our processes were not followed when the project manager took a leave of absence  and for that we truly apologize. As of 2/18/25, I see in our system that we have been working with the customer to resolve all concerns had with their garage and gutters. If this is not the case, please do not hesitate to reach out to us via email at ****************************** or by phone at *************

    • Initial Complaint

      Date:11/20/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MODERN ROOFING, LLC, located at **** ***** ******* ** Columbia, SC took an $11,762 "Down Payment" from me on November 6, 2024 and I never heard back from them after that date. They cashed the check 2 hours after coming to my house to collect it. I called their representative, Blake R******* (************) multiple times, but he no longer returns my calls. I called their main office and spoke to Ms. Ayanna H*** who is supposedly a company manager, (************* and she informed me that they are "very busy" and will "eventually" get to my roof work in the order it was received. It has been two weeks since they took my money but they won't even give me a tentative date of when they might start working on my roof. Meanwhile, ***** my insurance company, has indicated that they will CANCEL my insurance coverage if they do not receive a Certificate Of Completion for this work because this is an Insurance claim that is subject to full verification. Please advise me regarding this matter. Thank you.

      Business Response

      Date: 11/25/2024

      Thank you for your patience as we work to get your roofing project underway. We understand it can be frustrating to wait for your installation date, especially with the holidays approaching.
      To clarify the scheduling process: once a contract is signed, we order materials and schedule our crews, placing projects on the production calendar in the order they are received. While we were initially booked out, we were happy to find a customer willing to swap dates with you, allowing us to move your installation up to November 26th. We understand you ultimately preferred a date in early December, which we have now scheduled.
      We want to assure you that we have been in regular contact to discuss your project and address your concerns. Our records show conversations on November 5th, 6th, 8th, 11th, 12th, 15th, and 21st.
      Regarding the Certificate of Completion for your insurance, this is a standard document we provide after every installation. We understand the timeline associated with insurance claims and will ensure this is submitted promptly once your project is complete.
      We appreciate your understanding that, like all roofing companies, we manage a high volume of projects. We are committed to completing your roof to the highest standards and look forward to starting the first week of December.
      Please don't hesitate to contact your project manager, if you have any further questions.


      Sincerely,
      The Modern Roofing Team


    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Modern Roofing came out to put a new roof on my house recently. They dropped all their garbage in my pool and left it as is. I had to have to hire someone to clean up their mess, which I paid out of my pocket, which was a little costly.

      Although, they replaced the roof they left rotten wood instead of replacing the rotten wood. After paying for services that was shoddy, they need to come back and fix the problem.

      Business Response

      Date: 10/29/2024

      Regarding the pool concern first. Modern Roofing is not responsible for covering a customer pool before installation. That is up to the customer to perform. This customer was made aware of this the day of contact signing by also initialing the Installation Guidelines. (Picture 1). The day of the install the pool was covered by the homeowner but was improperly secure by only some potted plants. (Picture 2). Because of this, a small amount of construction debris did get into the customers pool. (Picture 3). Even with all these facts, Modern Roofing went above and paid for the customers pool to be cleaned. The customer did not pay for this. (Picture 4). 

      Regarding the rotten wood. We replace wood as needed on the projects once we get all the shingles off and can see what shape the ply wood is in. This property needed 5 pieces of wood replaced. (Picture 5) The type of plywood we use is called OSB on this invoice. 

    • Initial Complaint

      Date:09/12/2024

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Modern Roofing did not complete the work agreed in the contract and collected their money. And after several attempts to make them finish the project, they still failed.

      Business Response

      Date: 09/23/2024

      We have tried to explain to this customer that we performed the work contracted out to Modern Roofing per their scope of work provided from their insurance company (**** ******* and the signed Modern Roofing agreement. Again, the customers insurance company ONLY paid out for detach and reset of only a partial portion of their siding. On the Modern Roofing agreement, which the customer signed, shows the scope of work to be performed (screenshot 1). The highlighted area, L (Line item) 20, 24, 31, 34 is referring to the customers insurance scope of work which is screenshot 2 and 3, which is highlighted as well. The customers insurance clearly states what they paid out for, detach and reset. This means we detach the piece of siding that is loss and reattach it in line with the rest f the siding. The customer did not provide any extra out of pocket expense and there is nothing signed by Modern Roofing or the customer that says Modern Roofing is to fully replace any part of the siding. With that said, like we have explained to the customer, we would be happy to provide the customer with an estimate to replace the siding or the customer can reach out to their insurance and reopen their claim if they feel their insurance neglected to provide adequate coverage for their repair issues. Modern Roofing legally can not reopen a claim on behalf of the customer. 

      Customer Answer

      Date: 09/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau,


      I have reviewed the response made by the business in reference to complaint ID ********, and I have to accept the resolution since the only proof I have is my experience with the sales representative.



      Regards,



      ****** ******
    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Modern roofing replaced our roof after storm damage. They did a terrible job with the flashing, we requested multiple times for it to be corrected and then we would pay them. Got a letter in the mail from their lawyer saying they were going to lien our property for non payment. When they still haven’t corrected the shoddy workmanship.

      Business Response

      Date: 08/08/2024

      We are very sorry the customer seems to still be having issues. We are a little confused as we have had no communication with this customer for quite some time. Modern Roofing have addressed the customers concerns 3 different times now. 


      Customer reached out to Modern Roofing on 6/18/24 and said she was concerned about some of the caulking around a part of the flashing around her garage. We sent a production crew member out and pulled all caulking off and replaced with brand new calking around the flashing customer was concerned about. Customer called back on 6/28 stating the caulking still looked "blotchy" and she wanted it fixed. At this point to completely resolved the customers concern, we completely replaced the flashing with a brand new piece of flashing that is not even the same color as the one in the picture the customer provided. We reinstalled all calking as well. To our knowledge, at this point all issues have been resolved. We reached out several more times to request final payment with no response from the customer which is why the lawyer has be involved at this point. 

      Customer Answer

      Date: 08/08/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 

      They claim we won’t respond to them, we have left multiple voicemails and talked the the sales person multiple times and he says he will talk to his boss and call us back, that never happens. Yes they attempted to repair but it looks worse now than the original installation. If a manager would reach out and talk to us I’m sure we can come to a resolution 

      [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]



      Regards,



      ***** *******

      Business Response

      Date: 08/13/2024

      Hello, 

      Attached is a screenshot of our records where we tried calling the customer prior to their last response. There seems to be miscommunication but regardless, we are happy to address any of your concerns. It seems the customers husband stopped by the office on 8/9 and we have been in communication with him since then to resolve the customers concerns. A production manager is being sent out there today to confirm all concerns have been resolved. 

      Customer Answer

      Date: 08/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau,



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

      The business came to my house today and fixed our problems.

      Regards,



      ***** *******
    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is not nearly enough space for everything we need to detail about this company. 2 no-shows for installation due to re-scheduling but no one bothered to let us know. We only found out after making numerous calls/texts when no one showed up. 2 complete installations because the 1st crew (Sept 4, 2023) did such a horrible job due to getting DRUNK on our roof and tossing beer cans everywhere. We have pictures and video of this as well as the small children who were here all day during that installation and one very small child seen coming down the ladder from the roof, absolutely NOT safe!! Despite notifying MR, they let the crew finish out the day/job. We also have video of a MR employee telling my husband the first crew “had been getting in trouble lately” and “would likely be gone after this” and that he had picked up a dump trailer recently with “several empty cases of ****** in it”. Just for record, they were drinking ****** here. Between the 2 installations (2nd one 10/2023) we were left with a hole in our chimney, broken gutters/gutter guard which cause sheets of water to pour over both our back doorways every time it rains hard. Never a problem prior to MR. They left our fascia trim bent and open so anything could get inside our home. I will say they did repair the most of the trim and reattach one gutter they left off as well as replace one of our gutter guards but the gutter was damaged by them as well so that was pointless. We have also since had a roof leak!! We do not want Modern Roofing to repair/repalce or even come near our home again with all the damage they have done. At this point we would like our money back so that we can get a reputable company to repair the damage they have caused. I did send a letter to MR in January 2024 requesting a refund and have had no response. Our insurance company cannot help us at this point as they stated it is a case of shoddy workmanship. We would like our money back and be done with this horrible company!!

      Business Response

      Date: 07/24/2024

      We completely took responsibility for the 1st installation crew not preforming their duties per policy and after learning of this situation, we fired the entire crew immediately. We completely reroofed the customers house back in October of 2023. We take complete pictures of all our customers homes before installation and after an installation. The "hole in their chimney" and "broken gutters/gutter guards" where present in the pictures taken prior to the original (September) (1st) roof instal. Typically, if the work was not included in the scope of work we do not fix any issue that is present before the date of instal. But because of the situation during her first installation, we went ahead and fixed all concerns the homeowner had at that point. We are not licensed to do chimney work, so no chimney work was preformed. Again, damage to the chimney was present before original installation and homeowner was made aware of this. Any an all other concerns at that time were addressed and fixed. Again, because of the original roof installation, Modern Roofing did not ask for final payment on the 2nd roof install and we even gifted the customer several hundred dollars for their troubles. This is the first we are hearing of a roof leak and we would be more than happy to come out and look at your concern and fix any issues you may have. If you would like us to look at any concern you have, please call our office at ************.  

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.