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Business Profile

Car Wash

Tidal Wave Auto Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my son to Tidal Wave location in Pickens to wash my car. I gave him my debit card and only wanted a single wash. Not a membership. He was talked into a membership and was told the cost was the same. It wasn't. He was charged $17 instead of $10 initially. After a month, I was charged $30. I never signed up for a membership nor set up a profile. I never gave this company permission to charge my card. I contacted customer service and they refused to refund the $30. I contacted the company while the charge was pending in my bank and never used the service. I have disputed the charge through my bank and waiting for the results. This is a buyer beware because they aren't good to their customers.

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told to sign up for a month of service to get the special offer of 9.99. I received a text asking if I was signing up for a monthly service and was told that I would only be subscribed if I responded yes to the text. As I live over and hour and a half away from any location, I explained that I was not signing up for an ongoing service and was assured that it was only for the month. I was charged $9.99 for the month and then charged $49.99 for 7 months. $359.92 in total for a single car wash. Please return $349.93 for services not requested and not used. I’ve included an image of the text that I received that I was told to not respond to.

Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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