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Business Profile

Grading

Empire Grading Llc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An estimate was received dated 1/16/2024 to install a patio area and a cart path. The work was to start February 2024 and to be completed March 2024. Wesley M******* contractor, called numerous times to postpone the start of project. PROJECT/PAYMENTS 1/19/24 Received contract. Total job cost $21,205.00 1/25/24 Paid $7,421.75 down payment 2/5/24 Contractor texts request for total of 50% deposit. Additional $3,181.50 Paid 2/27/24 - 4/19/24 Contractor texts starting project soon. 6/16/24 Text Request to contractor to begin work. At this point contractor advises he doesn't plan to do any work. Total paid $10,603.25 ATTEMPT FOR REIMBURSEMENT 6/17/24 Contractor texts he will know tonight when reimbursement should be received. 6/24/24 Contractor texts the $ has been released from his bank and check was sent out. 6/28/24 Contractor texts check mailed from his ******** ******* 7/8/24 Contractor texts wrong address was submitted. Will resend 7/19/24 Contractor texts reimbursement sent 7/9/24 8/5/24 Contractor texts if reimbursement not sent he will deliver. 8/8/24 Reimbursement of $3,181.50 received. Contractor reports remainder reimbursement pending. ($7,421.75) 8/21/24 Contractor texts payment pending. 10/20/24 Contractor texts payment being rerun 11/7/24 My bank shows held deposit of $7,801.70. Deposit never authorized. 12/4/24 Contractor texts a hard check resubmitted. 1/2/25 Contractor texts reimbursement submitted and should process New Years Eve and "in the mail system" I have retained all above correspondence including one from Mr M****** that states "Obviously, I'm not going to fight a dispute if we have credit card dispute."

    Business Response

    Date: 02/11/2025

    We agreed to perform this scope of work earlier in the year. After several weather delays our schedule was finally caught up to start the project however customer was going to be out of town.  We tried to reschedule but this year our schedule was just too full and felt we needed to just cancel a couple projects. We attempted to refund the deposit. One deposit cleared however one kept failing to process as mentioned by customer.  Time dragged on and then due to our effects from hurricane Helene is delayed it further.  Finally after coming to my attention last attempt for reimbursement was not received by customer We agreed meet in person next week instead of relying on mail, electronic transfers etc. 

    Customer Answer

    Date: 02/13/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

    Unfortunately, once again Mr M****** has failed to pay outstanding balance of $7421.75.

    On 2/3/25 he texts "Let's plan to meet Wednesday the 12th as I will pay with cast the past due amount."

    On 2/11/25 he texts "When we spoke last week I completely forgot my wife and I are headed out of town until Sunday for our anniversary.  Can I send you something on venmo as a good faith payment and we meet next week?  I set up venmo account and he sent $500.  His next text..."$6921 remaining balance.  I can do some more payments between now and then only thing is my business card treats venmo as a atm withdraw.

     

     

     





    Regards,

    **** *******

Empire Grading Llc is NOT a BBB Accredited Business.

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