We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn and Garden

L & L Feed and Garden

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from this vendor for what was supposed to be $652, the amount is shown on the sales ticket. I paid for it with my Bank Of America Visa Debit card. The next day I saw in my bank account that they had actually charged me $671.56 for the sale. I looked back at the small receipt from the card reader machine they used and it showed a 3% charge of $19.56 for using my debit card. I was not told about that prior to them running it, and furthermore that is a violation of the Durbin Amendment of the Dodd-Frank Wall Street Reform and Consumer Protection Act. That law says vendors can not charge the consumer for using a debit card, even if the vendor ran it as a credit transaction. The transaction came out of my account right then, just like cash. I contacted the vendor and asked him to refund the charge and he refused. He said the card company added that to the sale for processing it. If that is so, then that company violated the law as well and you need to cause both to cease and desist with this illegal practice. The card company that provided that reader to that vendor should have charged him 21 cents plus .0005 x 652 or 54 cents. Someone is lying or has a racquet going and it needs to stop. Please let me know what the outcome of this complaint is. This is not honest legal business practice. I also filed a complaint with the CFPB and they had BOA issue me the refund, but I want the vendor stopped as well.

    Business Response

    Date: 03/07/2025

    photos of *** ***** and the information provided regarding the charges for using the card.

    Customer Answer

    Date: 03/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 

    Their sign does not give them the right to break a federal law prohibiting charging a fee of any type for using a debit card, or trying in any way to circumvent that law.  They are breaking the law.  Refer to Durbin amendment of the Dodd-Frank act.  A BOA Visa Debit card was used.  When I filed a complaint with the Consumer Financial Protection Board, Visa contacted me within hours and refunded the illegal charge, and apologized.  BBB can do whatever you want, but if you allow such illegal practices, then you too are culpable.
     
    Regards,

    ****** ***** **

    Business Response

    Date: 03/11/2025

    Our contact information for our payment system is below if you wish to file a complaint or reach out to them them. **** ************ Also attached the signed agreement and the information is at the bottom of the receipt you signed.

L & L Feed and Garden is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.