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Business Profile

ATVs

Foothills Motorsports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase used sling shot from them last year during the time of purchase new tires were supposed to be installed and they were an issue with the security system. I dropped the unit off on sept 12th of last year to get all of this resolved they were able to figure out the code for the security system but not fix the remotes. When I arrived to pick it up this is after they had had it for over a month the tire on the front were still not installed, I was told they would call me to set up a time once they had a fix for the remotes but as of 4/1/23 stilll no phone call. I was also told I could make an appointment and all the work would be done when I arrived that way I didn’t have to arrange someone dropping me off and picking me back up. This is over 1hr drive one way. I was told today that I could not make appointments I would have to drop it off. I would like someone to please get this arranged where I could come it and get min. The tires taken care of maybe the new software update isn’t available. I have attached some screenshots of when I was talking to Harrison which has been great during the process I just believe the service department is lacking in communication.

    Customer Answer

    Date: 04/10/2023

    Attached files

Foothills Motorsports is NOT a BBB Accredited Business.

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