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Business Profile

Pet Supplies

Snoozer Pet Products

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ellie L

    Date: 12/10/2024

    Ellie L

    Date: 12/10/2024

    I ordered a bed for my dog on November 25th. I received email confirmation on December 3 which included a tracking number stating that I should expect movement on the tracking number in 2 to 4 days. After no movement, I reached out to customer service he would let me know that the bed would be shipped out today December 10. After checking for movement on the tracking number and seeing That *** had still not received my package I reached out to snoozer pets customer service again. I asked if my order was in fact going to be shipped out today as a previously stated by the customer service representative I also told them that if it was not shipped out by today I would be reaching out for a refund the next day. Instead of letting me know that my package was loaded on to a truck to be picked up by ***, they proceeded to cancel my order and said that it was at my request.
    I do not mind my order being canceled at this point because snoozer pet product quality has been on a decline in the last five years. The beds are not as fluffy as they once were and this is echoed in customer reviews stating a huge difference in quality after repurchasing the same exact item.

    Snoozer Pet Products

    Date: 12/11/2024

    We apologize for the delay in shipping your order. We are still a small family-owned business in South Carolina with less than ** employees committed to producing products made in the USA. It just so happens that you placed your order on the same weekend that hundreds of other pet parents did. As much as we prepared, we were completely surprised at the massive outpouring of support that we received for our small business this holiday shopping season. Our teams were busy sewing and shipping as fast as they could, and we were doing our best to communicate those delays to our customers. Your anger and distress seemed clear, and since we were sure we were going to ship the item that day, but couldn't guarantee that *** would show a successful scan that evening, we took your threat to dispute the credit card charges to heart if you didn't see movement that night and thought it best to cancel your order and give you a full refund. You are more than welcome to reorder at any time, but understand that as with many retailers during this time of year, there are delays during the holidays that sometimes cannot be avoided. This is certainly not typical any other time of the year. As for the quality issues, all of our products have a 1-year warranty against defects. Warranty issues can be addressed by emailing your proof of purchase and images of the issue within one year of purchase to [email protected]. Thank you.

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