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Business Profile

Home Repair

Michael's Home Repairs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ******* home repairs, to move my washer, ************* heater from inside the house kitchen area, to the garage. I paid 560 as the deposit for materials, & that Friday, November 2nd. ******* did In fact move the 3 utilities to the garage. He sent me a text stating that he would be here the next morning to complete the job, at 8:00-8:30, that saturday November 3rd, I got a text from ******* that he needed to go to another job but would come at 9. He then didn't show up until 11:08 to be exaxt. He completed the connections to the washer and had his associate patch up the drywall. I paid the remaing balance a total of *******, in good concious that he would return the next day. He left about 4pm. However, there was a lot left to be done, & with them being so late already they could not complete the remaing drywall, nor attach my dryer coil, and attach the drywall in the garage. He left my empty washer and dryer closet with 3 huge holes, and my pantry with a hole(from when he made a new electrical connection to the garage) He told he would come Sunday, to finish all and even offered to put a fan light up for me for free. On Sunday, I recieved a text that he took his son to ********** was exhausted and he would come Monday between 2-3 he did not show up. I reach out to him, said he would be at my house by the time i got home about 2pm Tuesday. He did not show up. I then reached out to him via text and even called on Wednesday, the number he gave stated it was unavailabile. He finally reached out that afternoon, stating that he had a death in the family ( provided her full name, as to assume that he wasnt lying), then he sent me a text that his s*** phone(exact words) didn't send the message.He asked if anyone would be home, so he could come and finish I said yes. He never came, and has been *** since. I am so disappointed and have spent so much extra money fixing his unfinished work! I have been so stressed, especially with the holidays. So Buyer beware!

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started conversing on 10/1/2022. I was corresponding via instant messenger. His business is on Facebook along with his personal account. His name is ******* *****. Told him I'd like the fireplace built by Christmas if possible. Last correspondence with 11/26/22. Said he had time and he was coming and had gotten me a great deal on materials from ******. His fiance work there. According to him. Paid him for materials to build a fireplace which he was advertising on his business site. Sent money via *******. Total $1511.47. He has 2 ******* tags. Was very convincing that he was going to show up on the following Monday after Thanksgiving. Told me he wanted to come the evening of 11/25 to drop of materials at my house. Never showed up. Said it would take 4 days to do the job. Tried to get my money back but he blocked me. ******************

Michael's Home Repairs is NOT a BBB Accredited Business.

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