Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our a Camper on 11/12/2022. While doing the walk through the service employee busted the fridge door handle. We ended up having to leave because it was so late in the day when they "fixed the issue". We looked at the fridge the next morning and realized it was still broke and not working. As of 1/20/2023 the fridge handle was replaced but the fridge still won't open. Then we paid the the registration and license plate at the time of purchase which we finally received them the first week of January 2023. Then we just received on 1/20/2023 a letter stating no property taxes were paid, which I specifically asked about and was told that was part of the sale price. My wife and I have made close 100 calls to Campi n g World Ridgeland and corporate office. Each time we are told someone would call back and we never get a call back. Here I purchased the camper on 12 November 2022, and was unable to legally drive it on the road for an entire month. I checked with ***** and was told Camping World was issued the license and registration on 21 November 2022.

  Business Response

  Date: 01/23/2023

  January 23, 2023
  
  RE:        ******* *******/BBB Case #********
              Our
  Case #: *******
  
  

  Camping
  World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced
  consumer complaint (the “Complaint”) recently filed with your office. We take
  all consumer issues very seriously and appreciate your office bringing this
  matter to our attention.    
  

  CWRV Sales confirms we spoke with *******
  *******.  CWRV Sales confirms that both
  the Service Manager and General Manager have reached out to *** *******; ***
  ******* is refusing to bring his unit in for service. To that end we consider
  this matter closed.
  

  Nothing in this correspondence shall
  be construed as an admission of fault or liability with any issues raised in the
  Complaint or statements made by ******* *******.
  
  Respectfully,  
  
  CWRV
  Sales 
  

  Customer Answer

  Date: 01/24/2023

  
  
  

   

  
  

   Complaint: ********

  
  

  I am rejecting this response because: yes they have reached out to me in regards to CWRV is persistent that only the door handle was the issue. Since then I have gone into Columbia CWRV who ordered the new handles. Regarding the Columbia CWRV, is the only people that made an attempt to assist me, but Ridgeland CWRV had the GM finally contact me regarding this issue. Ridgeland CWRV  has not called back until 1/23/2023, otherwise I have not received a call back once from Ridgeland CWRV. 

  
  

  ******* *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 01/27/2023

  January 27, 2023
  
  RE:        ******* *******/BBB Case #********
              Our
  Case #: *******
  
  

  Camping
  World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced
  consumer complaint (the “Complaint”) recently filed with your office. We take
  all consumer issues very seriously and appreciate your office bringing this
  matter to our attention.    
  

  CWRV Sales confirms we spoke with *******
  ******* on multiple occasions.  The
  Service Manager from Columbia called the customer to schedule an appointment and
  *** ******* refused to bring the unit in for service.  The General Manager which is the same General
  Manager from Ridgeland and Columbia called *** ******* and he continues to refuse
  bringing the unit in for service.. To that end we consider this matter closed.
  

  Nothing in this correspondence shall
  be construed as an admission of fault or liability with any issues raised in the
  Complaint or statements made by ******* *******.
  
  Respectfully,  
  
  CWRV
  Sales 

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a Motorhome from Camping World on 10/04/2022 and paid Camping World the NYS Tax & processing fees and was told by Camping World that they would handle all processing and i would receive my permanent NY State License plates in the mail within 30 days of my date of purchase.
  Seven (7) weeks have now passed and I have not received my NYS License plates. I have called Camping World numerous times but to no avail. I cannot lawfully drive the Motor Home after 30 days of purchase without permanent license plates.

  Business Response

  Date: 11/25/2022

  
  November 22, 2022
  
  RE:        ******* ********/BBB
  Case #********
              Our Case #:*******
  
  

  Camping
  World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced
  consumer complaint (the “Complaint”) recently filed with your office. We take
  all consumer issues very seriously and appreciate your office bringing this
  matter to our attention.    
  

  CWRV Sales confirmed we spoke with *******
  ********. CWRV Sales confirms our Ridgeland location is
  sending temporary plates to *** ******** and updated him on their permanent
  plates.  To that end we consider this
  matter closed.
  

  Nothing in this correspondence shall
  be construed as an admission of fault or liability with any issues raised in the
  Complaint or statements made by ******* ********.
  
  Respectfully,  
  
  CWRV
  Sales