We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Flooring Contractors

Omar's Floorcovering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lowcountry Kingdom Builders/Omar floorcovering installed LVP floorings in 70% of my new construction home Summer 2022. The flooring did not as because of poor installation. The company was made aware of floor, planks, chipping, and bowing. They came out to look at the damage and agreed to replace the entire flooring. which goes into the living room, dining room and kitchen area. I was told to come out and pick a new design because the one we had was no longer in stock or discontinued. In November 2023, we were told our floors will be installed by Christmas 2023. The floors never were installed phone calls and text messages go unanswered or with empty promises of replacing the floors. my family and I are currently walking on concrete because in some areas the flooring has completely come up. I would like for this company to do the work that they promised and replace the flooring in my home.

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/18/2021, Omar was paid $4,848.71 for laminate flooring. We also paid $3,000 for poly board removal and plywood installation. The projects at our home was to start September 2021 or after. We chose kitchen cabinets for install, but the company needed measurements to quote a price.
    11/19/2021, we paid $12,936 for cabinets. They were delivered 12/7/2021 but were incorrect. Maria (Omar) was notified. While waiting for correct cabinets, flooring was being installed. Jerry was notified 12/22/2021 of squeaking/sinking floors. He said he would fix the issue which never happened. Omar agreed to fix lower/sloped areas with a cement-based floor leveler, yet laminate was installed without such. Laminate is cut improperly, as we can see plywood. Transition strips from laminate to carpet were not installed and strips removed when entering the home were never reinstalled. Isaiah and Jerry were informed repeatedly and stated they would correct all issues.
    Correct cabinets came, 1/10/2022, with some damaged. Omar was notified but they remain unrepaired. Maria said Mr. C***** would evaluate the damage at completion. Cabinets were hung using pin nails instead of screws. Upper cabinets are shifting away from the wall and unlevel. The microwave is also unlevel.
    After numerous unanswered calls/voicemails, we visited Omar 7/18/2022, to see Mr. C*****. Project Mgr. Theo said Mr. C***** wasn't available but would deliver the message. Theo called back stating Mr. C***** got our message and would call us and get the issue solved.
    We’re still waiting for a call from Mr. C*****. We’re still missing cabinet drawers. The laminate is not properly installed according to the **** Installation instructions. There are areas where laminate isn't a full piece nor or flush with the starting wall. This resulted in the flooring not properly locking. Floors are taped as those areas aren’t locked. Omar isn't answering our calls but has taken our money, not completed the job or provided satisfactory work.

Omar's Floorcovering is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.