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Business Profile

Anesthesiologists

Anesthesia Associates of Rock Hill, PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding billing from Anesthesia Assoc of *********. They have continually tried to collect monies not due to them. I provided them copies of the insurance EOB multiple times and instead of analyzing the claim, they have now turned this over to a collection company which I am also disputing. However the fact that this company continues to attempt to pursue a debt not owed to them feels like harassment so I am also escalating it to the BBB.This is the dispute I have filed with *****-******, the collection company: The services performed on 5/28/2024 was covered by insurance and I have made payment for the amount I was responsible for. This provider needs to stop trying to collect monies that are not due to them. I am attaching copies of the *** from ***** which clearly show the provider is In Network and it displays a cost breadown including the amount I was responsible for which, as I already stated, I have paid. This is becoming harrassment, the provider and your company need to cease immediately as I have satisfied my obligation. I will be placing this same claim with the BBB.I would appreciate your assistance in having the provider reconcile their records and cease this attempt to harm my credit when I have no outstanding obligation with them.

    Business Response

    Date: 12/31/2024

    We received payment from *****/********* on 08/05/2024 which applied $129.22 to the patient's copayment.  We do not have an actual contract with *****,but will accept a percentage of the billed amount. The *** did not have any of the Remittance Advice Remark Codes (RARCs) that indicate the No Surprises Act provisions, therefore the balance was dropped to the patient responsibility.

    The patient was sent several statements and a final notice on 09/25/2024, with no response. The account was then forwarded to ***** ******. We did not receive any requests from ***** ****** to review this account, until this time.

    We have removed the bad debt adjustment and have closed the account based on a review of the payments received. The account now reflects a zero balance.

    Customer Answer

    Date: 12/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    I would like to point out that the comment from the business stating I did not respond to any of their billing requests is inaccurate. I called their billing department no less than two times and I mailed the insurance paperwork two times. Having them turn this over to collections added to the subsequent time spent with me disputing this claim could have been avoided had they addressed my multiple concerns in real time. 

    Thank you. 


Anesthesia Associates of Rock Hill, PA is NOT a BBB Accredited Business.

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