Reviews

Review Details

• Review fromJessica W

  Date: 04/20/2025

  1 star

  Jessica W

  Date: 04/20/2025

  Things started out very well. I found a wedding dress off the rack and she assured me they could customize the dress exactly as I wanted. After months of alterations (paying way more than the dress cost) and things never being right, I finally left with my dress two weeks before the wedding and had to find someone else to fix it. Thankfully she is able to salvage it, but no idea yet what thats going to cost. However, my mom wasnt so lucky. Her dress ended up not being salvageable and she had to purchase a 2nd dress just one week before the wedding. Another person in our party had to take her dress somewhere else to be fixed as well and I havent heard how that turned out yet (wedding is next weekend).They advertised tuxes for sell at very discounted prices, but only limited quantities available. The guys had to go in and be fitted, so the tuxes could be ordered and it took months for them to come in. When they finally arrived, it turned out they were selling old rental tuxes and just piecing random items together. My future father in law was given brown pants for a black tux and the ****** vest and tie didnt match. Ultimately, they did correct both of these, but I wouldnt have ordered tuxes here had they been honest about what was going on to begin with. Unfortunately because of how long it took them to come in, which I still dont understand because they were used and not ordered just for them, it was too late to go somewhere else. While everyone was very nice, half the staff has no knowledge of formal wear and the alterations were absolutely awful. Also, there were multiple times they couldnt find things, causing us to have to drive back at a later date. I would stay away from this place! Its terrible spending so much money for such a special day and things turning out so awful!!!

  Bridal Place and Alterations, LLC

  Date: 04/22/2025

  We feel we did you and your family's alterations to the best of our ability. It is common for the alterations to be more than the dress when the alterations are custom like we did. As far as our tuxedos, we are very open about the fact that they are used rental stock and we are trying to deplete our stock by selling them at a very good discounted price. Most brand new 3 piece tuxedos are $400+ and we sell ours for $168. We also apologize that they were not ready as soon as you would have liked. We are a small business with a small staff and we have multiple wedding parties as well as prom tux orders a month and it is fulfilled by date needed.We feel we tried to fix all of the issues that arose to the best of our ability as promptly as possible and we sincerely apologize if that wasn't evident.